Dilkash Kumar
Toronto,ON
Summary
Driven professional with a proven track record in customer service and teamwork, demonstrated at companies like OHI-S Systems. Skilled in handling complex customer issues, leading to increased loyalty and satisfaction. Expert in time management and multi-tasking, ensuring efficient problem resolution and process improvements. Excelled in roles requiring strong problem-solving skills and collaboration, significantly enhancing team productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
UNIQLO
10.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Sales Manager
OHIS Systems
02.2019 - 03.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Customer Service Representative
Mediacube Inc
02.2017 - 05.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
BBA - Business
Niagara College
04.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Production goal setting
- Performance evaluations
- Product knowledge
- Payroll administration
Languages
English
Full Professional
Russian
Limited Working
Certification
- CAP - Certified Administrative Professional
Timeline
Customer Service Representative Team Lead
UNIQLO
10.2023 - Current
Sales Manager
OHIS Systems
02.2019 - 03.2021
Customer Service Representative
Mediacube Inc
02.2017 - 05.2019
BBA - Business
Niagara College
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