Matthew Jacques
Hamilton,Canada
Summary
Professional with deep expertise in funeral services, prepared to deliver compassionate and efficient support. Skilled in coordinating events, managing logistics, and providing exceptional client care. Strong focus on team collaboration and achieving results. Adaptable and dependable, with excellent communication and interpersonal skills, ensuring families receive highest standard of service.
Overview
10
10
years of professional experience
Work History
Funeral Services Assistant
Circle of Life Cremation and Burial Centre Inc
10.2025 - Current
- Coordinate logistics for funeral processions, ensuring timely arrival and respectful handling of vehicles and attendees
- Prepare caskets, urns, and memorial displays in accordance with family wishes and cultural traditions
- Assist with documentation and administrative tasks, including service records, permits, and scheduling
- Support clergy, celebrants, and service leaders by arranging seating, audio/visual equipment, and ceremonial items
- Guide guests during visitations and services, offering directions and ensuring a supportive environment
- Monitor inventory of supplies (candles, linens, service materials) and restock as needed
- Uphold confidentiality and sensitivity when handling personal information and family requests
- Participate in after-service clean-up and resetting facilities for upcoming ceremonies
Funeral Services Assistant
Service Corporation International
04.2025 - 09.2025
- Assisted Funeral Directors in organising and executing respectful funeral and memorial services
- Transported deceased individuals with care, adhering to safety and legal protocols
- Provided compassionate support to grieving families during visitations and ceremonies
- Maintained facility cleanliness and prepared service areas to ensure a dignified environment
Store Manager
Starbucks
10.2022 - 09.2024
- Led and developed a team of 20+ employees, overseeing daily operations, sales strategies, and customer service execution
- Managed financial performance, including cash flow, profit margins, and reconciliation
- Designed and implemented staff training programmes, reducing onboarding time by 30%
- Optimised inventory management, reducing overstock from 41% to 32% and minimising waste
- Launched and integrated a new POS system and mobile payment solutions
- Spearheaded performance coaching, increasing employee engagement and productivity
- Implemented customer retention strategies, improving satisfaction scores by 15%
- Managed seasonal store transitions to align with brand marketing initiatives
Assistant Store Manager
Starbucks
03.2019 - 03.2020
- Assisted in managing daily operations, customer service, inventory, and financial controls
- Conducted performance reviews and implemented staff training, improving productivity by 15%
- Managed supply chain logistics, reducing product shortages
- Developed sales strategies that boosted monthly revenue by 10%
- Supervised team scheduling and labour deployment, optimising peak-hour coverage
Shift Supervisor
Starbucks
09.2015 - 03.2019
- Delivered outstanding customer service, contributing to a 15% increase in repeat visits
- Assisted in cash handling, audits, and reconciliations with 100% accuracy
- Trained and mentored new hires, improving efficiency and service quality
- Supported leadership in meeting and exceeding quarterly sales targets
Education
Ontario College Diploma - Event Planning
George Brown College
Toronto, ON09.2014
High School Diploma - undefined
Blakelock High School
01.2012
Skills
- Administrative experience
- Leadership & Team Building
- Customer Relationship Management (CRM)
- Customer Service & Sales
- Cash Handling & Cashiering
- Organisational Skills
- Food Preparation & Stocking
- Microsoft Office Proficiency
- Driving & Maintenance
Timeline
Funeral Services Assistant
Circle of Life Cremation and Burial Centre Inc
10.2025 - Current
Funeral Services Assistant
Service Corporation International
04.2025 - 09.2025
Store Manager
Starbucks
10.2022 - 09.2024
Assistant Store Manager
Starbucks
03.2019 - 03.2020
Shift Supervisor
Starbucks
09.2015 - 03.2019
High School Diploma - undefined
Blakelock High School
Ontario College Diploma - Event Planning
George Brown College