Summary
Overview
Work History
Education
Skills
References
Disclaimer
Languages
Timeline
Generic

Diljot Singh

Montreal

Summary

Experienced IT Generalistand CSR with a proven track record at IntouchCx, adept in customer engagement and effective issue resolution. Excelled in multitasking and strategic decision-making, significantly enhancing customer satisfaction. Skilled in both technical support and customer service, consistently achieving key performance metrics.

Overview

8
8
years of professional experience

Work History

IT Generalist

IntouchCx
Winnipeg
10.2021 - 11.2024
  • Provided first-line support for hardware, OS, web apps, and software installations.
  • Respond to IT Helpdesk tickets both onsite and remotely via ticketing systems (Jira).
  • Diagnosed and resolved complex technical issues.
  • Managed macOS and Windows machines with JAMF and AD policies.
  • Managed multiple tasks efficiently while ensuring timely issue resolution.
  • Installed, tested, and maintained workstations.
  • Tracked hardware inventory.
  • Repaired hardware/software malfunctions, and optimized performance.
  • Ensured security compliance, and achieved key performance metrics.

Back Store Worker

Bedard Ressources
Montreal
10.2020 - 09.2021
  • Managed and organized inventory to enhance operational efficiency.
  • Unloaded shipments and verified product quality during processing.
  • Assisted with furniture assembly and prepared items for customer pickups.
  • Supported processing of customer orders, returns, and exchanges.
  • Conducted regular stock counts, reporting discrepancies to management.
  • Built displays to attract customers' attention to new products or promotions.

CSR (Customer Service Representative)

Needz shopping mall
Amritsar
04.2017 - 12.2017
  • Processed cash, credit/debit card, and digital payment transactions accurately.
  • Handled customer complaints and escalated issues to management when necessary.
  • Assisted in stocking and organizing merchandise near the checkout area.
  • Developed strong customer relationships to encourage repeat business.

Education

Diploma - Software Testing

Matrix College of Management Technology And Health
Montreal, Canada
09-2020

Diploma - Computer Application

Information Point (Learning Institute)
India, Kapurthala
08-2017

3 Years Diploma - Computer Science Engg.

Lord Krishna Polytechnic College
India, Kapurthala
08-2016

High School -

Sant Majha Singh Karamjot School
India, Amritsar
04-2012

Skills

  • Hardware Troubleshooting
  • Software Support
  • Device imaging
  • Windows servers
  • Meeting setup
  • Okta Administration
  • Software Deployment
  • Helpdesk support
  • Ticket Management
  • Inventory management
  • Remote assistance
  • Conferencing tools
  • System diagnostics
  • Technical documentation

References

References available upon request.

Disclaimer

I, Diljot Singh, hereby declare that the above furnished information is authentic to the best of my knowledge.

Languages

  • English, Punjabi, Hindi

Timeline

IT Generalist

IntouchCx
10.2021 - 11.2024

Back Store Worker

Bedard Ressources
10.2020 - 09.2021

CSR (Customer Service Representative)

Needz shopping mall
04.2017 - 12.2017

Diploma - Software Testing

Matrix College of Management Technology And Health

Diploma - Computer Application

Information Point (Learning Institute)

3 Years Diploma - Computer Science Engg.

Lord Krishna Polytechnic College

High School -

Sant Majha Singh Karamjot School

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