Summary
Overview
Work History
Education
Skills
Languages
Internship
Certification
Timeline
Generic

Diljot Kaur

Brampton,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
Georgetown, Ontario
12.2021 - Current
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.

Inside Sales Representative

WPInnova
Mississauga, Ontario
01.2024 - 06.2024
  • Followed up on pending orders and inquiries in a timely manner.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Assisted in resolving customer complaints in a prompt manner.
  • Provided training sessions for new employees on company policies, procedures and best practices.

Car Sales Associate

Hyundai
Brampton, Ontario
02.2023 - 10.2023
  • Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
  • Maintained knowledge of current promotions, options, warranties and financing.
  • Provided exceptional customer service throughout the entire sales process.
  • Advised customers on maintenance needs, service plans and additional products available for purchase.
  • Collected payment from customers in form of cash, checks or credit card payments.

Education

High School Diploma -

Lambton College
Mississauga, ON

Skills

  • Technical Support
  • Audit Support
  • Call Center Operations
  • Schedule Coordination
  • Quality Assurance
  • Service Delivery Optimization
  • CPR Certified
  • Inventory Management

Languages

English
Full Professional

Internship

  • Recreational Therapist (Extendicare)
  • Recreational Therapist ( Humber Valley Terrace Long- term care home)
  • Recreational Therapist ( Chartwell Regency Retirement Residence)

Recreation therapists work with clients and families help them return to and/or participate in leisure, social, physical and community roles. They help a client address barriers to leisure due to illness, disability, chronic condition or aging. Recreation therapists promote health and wellness.

Certification

linkedln learning - | excel | power point | word | office 365 for administration | account payable |

udemy - AML, KYC and compliance

Timeline

Inside Sales Representative

WPInnova
01.2024 - 06.2024

Car Sales Associate

Hyundai
02.2023 - 10.2023

Customer Service Manager

Walmart
12.2021 - Current

High School Diploma -

Lambton College

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Diljot Kaur