DILJOT BHATTAL
Toronto,ON
Summary
Product Manager delivering SaaS solutions across healthcare, financial services, and telecom sectors. Translates strategic objectives into actionable roadmaps, leading teams to achieve a 20% reduction in delivery timelines and consistently delivering 97% of MVP scope on time.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Manager / Product Owner
Health Loyalty
04.2020 - Current
- Own end-to-end product lifecycle for patient loyalty and engagement platforms
- Translate business and regulatory needs into product vision, roadmap, epics, and user stories
- Prioritized and managed product backlog to align stakeholder needs and enterprise client requirements
- Collaborated with engineering, QA, UX, compliance, and training teams to ensure timely delivery of high-quality releases
- Define acceptance criteria and ensure features align with user needs and regulatory standards
- Identified risks, gaps, and dependencies across integrated systems to enhance product stability and compliance
- Reduced delivery timelines by 20% in one quarter through improved sprint planning and backlog prioritization
- Delivered 97% of MVP scope on roadmap timelines across multiple product initiatives
- Improved cross-team alignment by establishing clearer product vision and roadmap governance
- Support change management, training documentation, and rollout readiness
- Track delivery, outcomes, and release performance using product metrics
- Health Loyalty is a patient relationship management SaaS platform enabling compliant patient programs and loyalty solutions in regulated healthcare environments.
Product Owner
NTT DATA
01.2016 - 03.2020
- Acted as the bridge between business, sales, compliance, and engineering teams
- Owned backlog prioritization for features supporting ACH, Wires, FX, SWIFT, and cross-border payments
- Converted business problems into clear, actionable user stories and acceptance criteria
- Partnered with product leadership to align delivery with strategic banking initiatives
- Led sprint planning, release planning, and stakeholder demos
- Ensured compliance with regulatory and clearing system requirements
- Client: Bank of America
- Product: CashPro Online (Global Payments Platform)
Business Analyst
Dell Services
11.2013 - 12.2015
- Led requirements analysis, BRD creation, and validation
- Partnered closely with product and engineering teams to shape solution design
- Supported UAT, defect management, and data validation
- Helped deliver measurable business outcomes: Reduced tenancy turnaround time from 10 days to 2 days
- Improved booking conversion rates
- Product: Unite Students – Online Booking System
Software Development Analyst
Dell Services
05.2012 - 10.2013
- Supported backend architecture for telecom provisioning systems
- Developed scripts and Java-based components for service activation
- Worked on system integrations, database interactions, and testing
- Built strong technical foundation that informs current product decision-making
- Product: Telecom Service Provisioning Platform (H3G)
Education
Bachelor of Engineering - Computer Science
Skills
- Product strategy and roadmapping
- AI-driven targeting and analytics
- Product discovery and delivery
- Stakeholder and partner management
- Backlog ownership and prioritization
- API and platform integration
- Data-driven decision-making
- Regulated systems in healthcare finance
- Agile, Scrum, and Kanban
Personal Information
Title: Product Manager
Certification
- Certified Scrum Product Owner (CSPO)
- Professional Scrum Product Owner I (PSPO I)
- AWS Certified Cloud Practitioner
- Google AI Essentials
Technology And Tools
Jira, Confluence, Mural, Trello, SQL, Reporting Dashboards, Data Analysis, REST, SOAP, Postman, Oracle, SQL Server, MySQL, MongoDB, AWS (Foundational), Java, Shell Scripting, PL/SQL
Core Product Skills
- Product Strategy & Roadmapping
- AI-Driven Targeting & Analytics Products
- Product Discovery & Delivery
- Stakeholder & Partner Management
- Backlog Ownership & Prioritization
- API & Platform Integrations
- Data-Driven Decision Making
- Regulated Systems (Healthcare, Finance)
- Agile / Scrum / Kanban
Timeline
Product Manager / Product Owner
Health Loyalty
04.2020 - Current
Product Owner
NTT DATA
01.2016 - 03.2020
Business Analyst
Dell Services
11.2013 - 12.2015
Software Development Analyst
Dell Services
05.2012 - 10.2013