Diljeet Kaur
Winnipeg,MB
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality as well as experienced in leading teams to deliver high-quality service. Professional in explaining specials to customers and upselling.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Head Server/Bartender Shift Manager
Clay Oven
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Office Administrator
Heavenly Care
06.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Completed bi-weekly payroll for 55 employees
Education
Skill Trade Development Diploma - Sales And Event Coordinator
Manitoba Institute of Trades And Technology
Winnipeg, MB05.2023
Skills
- Menu Memorization
- High-Volume Dining
- Upselling Techniques
- Wine Pairings
- Relationship Management
- Workforce Management
- Administrative Support
- Operations Management
- Payroll Administration
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
● Microsoft Office Specialist Certificate
● Emergency First Aid
● Manitoba Service Excellence
● Handling Difficult Situations
● Clean It Right
● Workplace Hazardous Material and Information Systems
Timeline
Office Administrator
Heavenly Care
06.2023 - Current
Head Server/Bartender Shift Manager
Clay Oven
Skill Trade Development Diploma - Sales And Event Coordinator
Manitoba Institute of Trades And Technology
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