Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Publications
References
Timeline
Generic

Dilip Kumar Jayarama

Surrey,Canada

Summary

Dynamic instructional designer with over 8 years of experience in technical content development and project management. Specializes in ADDIE and Agile methodologies, fostering cross-functional collaboration to deliver engaging training solutions that enhance workforce efficiency. Proven ability in multimedia content development using the Articulate Suite and other authoring tools, driving continuous improvement across teams.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Instructional Designer

Pattison Food Group
Langley, Canada
08.2021 - Current
  • Duties and Responsibilities: Instructional Design, Project Management & Content Development
  • Project: IT Transformation.
  • Conducted a training needs analysis by consulting the internal stakeholders and subject matter experts, and captured the required information for developing the curriculum for the training.
  • Led kick-off meetings with the subject matter experts to communicate the end-to-end process of development, and set timely review sessions.
  • Applied technical expertise to the analysis, design, development, implementation, evaluation, and maintenance of multimedia learning solutions that are just-in-time, engaging, and interactive for adult learners.
  • Led review sessions with the subject matter experts to incorporate feedback and finalize the learning solutions.
  • Applied instructional design principles, adult learning theories, and methods to develop engaging learning solutions, which included course design documents, course objectives, training content, instructional videos, and role-based simulations (180+ simulations) with the roles ranging from senior business leaders, technical teams, regional managers, sales, store management, and others.
  • A critical instructional design and content development resource on an IT transformation program that impacts the workflow of the data and operations teams in the organization, and enables the 23,000+ workforce to deliver services and execute key solutions using new methods efficiently.
  • Drive continuous improvement efforts to keep the courses relevant by reflecting on the data received through these evaluations.
  • This role allows me to apply my instructional design, project management, and content development skills while working with cross-functional teams and contributing to the transformation of the workforce.

Senior Analyst, Customer/Technical Training

Dell Technologies
Bangalore, India
01.2017 - 01.2019
  • Duties and Responsibilities: Technical Content Development, and Project Management.
  • Product and Technology: Isilon Product Family (PowerScale) and Network Attached Storage.
  • Experienced in the ADDIE model of content development in developing training solutions such as instructor-led training (ILTs), video-instructor-led training (VILTs), online instructor-led training (OILTs), micro-learnings, and eLearning for technical architects, sales engineers, implementation engineers, technical support staff, and the external vendors who use our technical products.
  • Demonstrated ability to work on a highly technical product such as DELL EMC Isilon (PowerScale), a scale-out network–attached storage product that deals with unstructured data and data lakes.
  • Developed advanced technical training solutions in the DELL EMC Isilon product curriculum for storage administrators, technical architects, and implementation engineers.
  • Delivered results by working with cross-functional teams as a technical content developer with tight deadlines, including varied functional demands from the product owner throughout the life cycle of the development, and successfully meeting them.
  • Certified Exam Developer with experience in developing multiple modes of assessments to measure the effectiveness of the courses in employee enablement, to deliver desired business goals.
  • Experienced in planning, developing, and reviewing projects in a SCRUM framework under AGILE methodology from sprint 0.
  • Participated in the scrum ceremonies, developed guided action plans for the projects, and cleared impediments by evaluating the situation and reaching out to the subject matter experts.
  • Worked in globally diverse project teams, led and managed multiple projects, while driving the AGILE principles and practices in the scrum team.
  • Ensured that we had all the resources required as a team to function effectively in a transparent and happy environment, where the focus is on continuous improvement and regularly adapting to the changes in an agile environment.
  • This role allowed me to develop and apply my team player, time management, content development, project management, leadership, empathy, and relationship-building skills.

Analyst, Customer/Technical Training

Dell Technologies
Bangalore, India
01.2015 - 01.2017
  • Duties and Responsibilities: Technical Content Development
  • Authored and updated entry-level and mid-tier technical certification courses using adult learning theories which were delivered in different modalities such as e-learning, video-based instructor-led training, and classroom-instructor-led training.
  • The audience for these courses was the internal employees, external customers, partners, distributors, and system integrators.
  • Worked in the Scrum framework under the AGILE methodology for Content Development.
  • Worked with the stakeholders in gathering the requirements and followed the ADDIE model for course development with regular collaboration with cross-functional teams.
  • Ensured that the regional and cultural challenges were considered and incorporated into the training design.
  • This role helped me in building my capabilities of working in a cross-functional team.
  • I partnered with the subject matter experts, product owners, and other stakeholders to assess and customize training based on current and future needs.

Education

Master of Global Management -

Royal Roads University
Victoria, British Columbia
04.2021

Bachelor of Engineering - Information Science & Engineering

M V Jayaraman College of Engineering
Bangalore, Karnataka, India
01.2015

Skills

  • Leadership and teamwork
  • Critical thinking and adaptability
  • Cross-functional group facilitation
  • Decision making and time management
  • Articulate Suite
  • Camtasia
  • Snagit
  • Opus Epilogue Systems
  • Xyleme LMS and Workday LMS
  • Adobe Premiere Pro (basic)
  • ADDIE
  • Bloom’s Taxonomy
  • Content development
  • Project management
  • Instruction design principles
  • Adult learning theories
  • Scrum framework and Agile methodology
  • Network-attached storage (NAS) solutions
  • Information Storage and Management
  • Cloud infrastructure and services

Certification

  • Cloud Infrastructure and Services, https://www.credly.com/badges/cba65ac4-7419-41d3-adaf-8cb528e24d6b
  • Information Storage and Management, https://www.credly.com/badges/52db3165-0e4e-4d1f-a605-763c3c29e4b2
  • Exam Developer (2019), https://www.credly.com/badges/f7a5da9b-c6f3-430e-950d-474fabd2e0c6/linked_in_profile
  • Specialist – Implementation Engineer: PowerScale, https://www.credly.com/badges/90002e01-166d-45a3-917a-c7f98fe936ad/linked_in_profile
  • Specialist – Implementation Engineer: Unity, https://www.credly.com/badges/781e62e6-ff02-402a-bad0-697707271be0/linked_in_profile
  • Specialist – Implementation Engineer: XtremIO, https://www.credly.com/badges/6a4888f2-cefe-4f5d-b222-94664ac88d7d/linked_in_profile
  • Certified Scrum Master (2016-2023), https://bcert.me/bc/html/show-badge.html?b=tflwklcs
  • Certified Product Owner (2021-2023), https://bcert.me/bc/html/show-badge.html?b=cpmtjnjg
  • ITIL Foundations, https://drive.google.com/file/d/1yTo2vHpEB_XMF-8S8lICT7m0EnQwI0Cu/view

Volunteer Experience

  • Google Student Ambassador, Google, Bangalore, Karnataka, India, 01/01/13, 12/31/14
  • Global Services Associate Program Ambassador, Dell Technologies, 01/01/17, 12/31/18

Publications

A Castle with Two Doors, https://amzn.eu/d/5glUdO0, https://pratilipifm.com/audio-series/castle-with-2-doors-tlmr3nipsjjt?utm_source=android_share

References

References available upon request.

Timeline

Instructional Designer

Pattison Food Group
08.2021 - Current

Senior Analyst, Customer/Technical Training

Dell Technologies
01.2017 - 01.2019

Analyst, Customer/Technical Training

Dell Technologies
01.2015 - 01.2017

Master of Global Management -

Royal Roads University

Bachelor of Engineering - Information Science & Engineering

M V Jayaraman College of Engineering

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Dilip Kumar Jayarama