DILIPAN PUGALENTHI

• Responsible for the day-to-day operation of the Housekeeping Department.
• Maintained excellent relationship with staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Conduct on the job and in-service trainings and explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Supervise all housekeeping employees to ensure guests receive the highest standard of cleanliness and service.
• Maintain inventory of supplies, equipment and uniforms.
• Schedule and assign duties of housekeeping staff.
• Plan and co-ordinate activities of housekeeping supervisors and crews.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Establish and implement operational procedures for housekeeping department.
• Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
• Motivated staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Assist in training of new team members.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.

• Managed team productivity and workflow to exceed quality standards.
• Take over the Site, Actively call out snags and snag closure
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Regular meeting with Admins to understand the day to day requirement ,Any other duties as and when required by the direct Manager/ Client .
• Performing regular inspections of resident, ancillary, and common areas for sanitation, order, safety, and comfortable environment.
• Handling all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment.
• Manage the materials intake and outflow for the store unit
• Preparing and planning the Housekeeping Unit's budget and submits to the Director, Facilities Management for review and approval.
• Seeking out new methods and principles, and incorporates them into existing housekeeping practices.
• Operational issues on real time basis which requires assistance, guidance and approval.
• Interacting with client for monthly walkthrough, or on demand request etc.
  

• Allocate work duties to Team Members
• Perform routine inspections of all check out rooms and spot checks of all occupied rooms
• Report and follow up on any maintenance defects or other issues
• Inspect, routinely, service areas, storerooms and corridors
• Schedule and supervise deep cleaning and any other projects
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• Ensure the adherence to hotel brand standards at all times
• Work with the front desk to respond promptly to all guest requests
• Supports and supervises an effective inspection program for all guestrooms and public space
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Responsible for the management of services and processes that support the core business of the company
• To control the project budget by preparing a full project facilities management plan and cost study
• To review, check and sanction monthly material and manpower requisition for the project
• To plan, control and manage daily operations and optimum use of the material and human resources of the projects so the main responsibilities
• Interviews, selects, trains, supervises, counsels and disciplines cleaning staff for the efficient operation of the cleaning department
• Moves throughout the property and conducts a weekly inspection to monitor and take corrective action when needed
• Maintains the inventory of supplies and orders all supplies as necessary
• Deliver consistent, top-quality cleaning services meeting all Key performance Indicators (KPIs) in Labor, Chemicals & Supplies as well as Quality
• Review the monthly business / occupancy reports and develop a work plan and implement it effectively

• Planning & scheduling the working hours of the staff according to the needs of the workplace.
• Responsible for overseeing and supervising day-to-day housing cleaning operations to ensure prioritization and work order completion.
• Enforces policies and procedures of the department and company.
• Orders and organizes cleaning supplies, and tracks inventory needs
• Trains employees on safety, unit directions/specifications, ergonomics, and policies to ensure compliance with Company standards.
• Conduct daily inspections to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below standard performance
• Report to the area manager daily Conduct regular health & safely briefing to housekeepers on the use of chemicals & equipment.
• Ensure that periodic jobs are conducted regularly in accordance with the contractual obligations.
• Planning and carrying out periodic works according to client's specifications Submit monthly reports to the management Conduct spot checks on specific areas within the job site.

• Coordinating with the marketing department pertaining to the new placement Coordinating with the new consultants and collecting the required document
• Preparing Offer letters and Employer-Employee Agreement and get it signed from the consultant.
• Coordinating with the new clients and signing the agreements and Purchase order Coordinating with the consultants and collecting the weekly time-sheets and invoicing the worked hours to the client.
• Used Quick books online for Payment receivables and to check the tax details and for extracting the profit and loss for tax filling Coordinating with the CPA for state registration
• Tax filling and for preparing the pay stubs for the consultants Preparing the insurance document for Consultant welfare
• Sending the files to the insurance agent and getting it prepared
• Payment follow-up with client or vendor, collecting the check and registering the checks in QuickBooks Online
• Uploading the employee details in E-track the official link available in
  www.iscopetec.com coordinating with the consultant to upload the documents in Etrack
• Preparing the MIS for providing consultant details at any cost of time Preparing and processing the payroll for consultants using Bank of America and processing the payment for the Sub vendor and CPA.

•Receive inbound calls including transferred sales leads and calls from current and potential customers.
•Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an
application. Answer questions about the product details, the company, and issues with account for the
customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
•Perform basic account maintenance activities.
• Meet Quality Assurance Requirements and other key performance metrics.
• Involved In resolving the customer query/request/complaint for providing best service for the
customer Internally promoted to escalation department for quality of the call
• Worked closely with MIS coordinators for maintaining the monitoring the number of calls
Involved in using the CRM for recording the calls and for reviewing the history of the
customer
• Used HLR for activating or deactivating the Value added Services like missed call alert, GPRS, Music on demands and other third party services
• Worked closely with GPRS team about the technical support for a hand phone Worked closely with backend department for the ongoing issues for the customer
• Resolving the issue within the TAT, follow-up with the customer until the problem been resolved by the backend department.
• Involved in preparing PowerPoint presentation for training purpose and conducted training session related to Product queries/Request/Complaints