Diliksha Fernando
453 Frank Cauley Way, Orleans,ON
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Assistant, Staffing
Immigration, Refugees and Citizenship Canada
Ottawa, ON
02.2023 - Current
- Creating and sending Letters of Offer, Notice of Consideration, and Notification of Acting Appointments.
- Using applications such as Oracle PeopleSoft and the Phoenix Pay System to complete daily HR actions, data entries, and update employee job data.
- Collecting and organizing employee documents necessary for onboarding, such as second language evaluation tests, resumes, and diplomas.
- Completing and updating employee files using GC Docs.
- Assisting HR Advisors and communicating with clients to ensure the proper execution of daily staffing processes.
Administrative Assistant (Part Time)
Kinetic Edge Health Group
Ottawa, ON
01.2023 - Current
- Scheduling, modifying, and canceling appointments by phone and email using the Jane booking system.
- Completing direct insurance claims for chiropractic, physiotherapy, and massage therapy appointments.
- Setting up recovery services for clients such as Normatec, Game Ready, and the Infrared Sauna.
- Completing daily transaction reports, validating accuracy, and filing them correctly.
- Maintaining the cleanliness of the clinic by mopping the floors, emptying the garbage, and completing the laundry daily.
Administrative Assistant (Part Time)
Healing Hands RMT
Orleans, Ontario
04.2018 - 01.2023
- Greeting customers, answering telephone calls and responding to emails at an accurate speed of service to increase customer satisfaction.
- Providing excellent and professional customer service and ensuring client satisfaction by addressing specific concerns and meeting customer needs.
- Process accounts payable including verifying totals and coding as required to improve accuracy in the database.
- Assisting in the recruitment and hiring of new employees, including organizing and leading candidate interviews, developing and maintaining training materials, and facilitating orientation.
- Tracking and submitting employee timesheets to prepare for payroll processing.
Education
Honours Bachelor of Commerce - Human Resource Management, Cum Laude
University of Ottawa - Telfer School of Management
Ottawa, ON11.2022
Skills
- Exemplary customer service and customer satisfaction
- Exceptional data management, problem-solving, and collaboration capabilities
- Phenomenal interpersonal, leadership, resilience, and adaptability skills
- Proficient in Oracle PeopleSoft, Phoenix Pay System, MS Office Suite, and SharePoint Online
Leadership and Volunteer Experience
Telfer Competitions Committee
Vice-President of Equity, Diversity & Inclusion (03/2022-Present)
• Organizing and executing team bonding activities to encourage building relationships and teamwork skills.
• Effectively and reliably addressing any issues concerning equity in order to promote and maintain an inclusive team environment.
Emcee (2014-Present)
• Hosting various events such as concerts, talent shows, galas, and birthday parties.
• Often presenting infront of large crowds (200 or more people).
• Leading the timeline of events, introducing distinguished guests and completing curtain call.
• Experience with pre-recording voice-over clips for shows.
• Experience hosting in English, French and Sinhalese.
Director of Human Resources (01/2022-Present)
• Strengthening team dynamic by creating team bonding activities, conducting performance evaluations and meeting one on one with team members.
• Addressing member concerns or feedback and conducting corrective action when necessary.
• Updating and enforcing organizational policies.
References
- Josée Beaudoin - Staffing Team Lead Immigration, Refugees and Citizenship Canada Josee.Beaudoin@cic.gc.ca
- Joanna Taylor - Owner of Kinetic Edge (613)-297-7966
- Mitch Castilla - Co-owner of Healing Hands Registered Massage Therapy (613)-878-3930
Languages
- Fluent in English, French and Sinhalese
Certification
- Obtained Reliability Security Clearance
- Successful completion of The French Ministry for National Education DELF Test B2 level
Timeline
Human Resources Assistant, Staffing
Immigration, Refugees and Citizenship Canada
02.2023 - Current
Administrative Assistant (Part Time)
Kinetic Edge Health Group
01.2023 - Current
Administrative Assistant (Part Time)
Healing Hands RMT
04.2018 - 01.2023
Honours Bachelor of Commerce - Human Resource Management, Cum Laude
University of Ottawa - Telfer School of Management
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