Diletta Vignaga
Mississauga,ON
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
OPERATION MANAGER
BOXSYS CANADA INC
01.2019 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales Associate
COS STORE
09.2017 - 12.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Solved customer challenges by offering relevant products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales & Marketing Coordinator
FAEDA S.P.A.
01.2013 - 03.2015
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Order processing and administrative support
- Monitored management of National and Overseas warehouse
- Negotiated and maintained sales contracts
- Focused on expanding and increasing customer service and customer satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered prompt service to prioritize customer needs.
Sales Manager's Assistant
AMBRA S.P.A.
09.2003 - 04.2012
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Education
Supply Chain Management
SHERIDAN COLLEGE
Mississauga, ON03.2016
High School Diploma -
I.P.S.I.A. L. DA VINCI
ITALY07.1999
PUBLIC SERVICE
I.P.S.I.A. L. DA VINCI
ITALY05.1999
Skills
- Budget Development and Management
- Purchasing and Procurement
- Project Management Abilities
- Business Development
- Negotiation
- Customer Service
- P&L Management
- Problem-Solving
- Decision-Making
- Sales Background
- Policies and Procedures Implementation
- MS Office
Languages
English
Full Professional
Italian
Native or Bilingual
French
Elementary
Timeline
OPERATION MANAGER
BOXSYS CANADA INC
01.2019 - 12.2023
Sales Associate
COS STORE
09.2017 - 12.2018
Sales & Marketing Coordinator
FAEDA S.P.A.
01.2013 - 03.2015
Sales Manager's Assistant
AMBRA S.P.A.
09.2003 - 04.2012
Supply Chain Management
SHERIDAN COLLEGE
High School Diploma -
I.P.S.I.A. L. DA VINCI
PUBLIC SERVICE
I.P.S.I.A. L. DA VINCI
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