Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dileep Gottemukkula

Calgary,AB

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Wow Mobile Boutique
09.2023 - Current
  • Enhanced overall store performance by consistently meeting individual targets as well as contributing to team goals.
  • Increased customer satisfaction by providing personalized product recommendations and comprehensive information on wireless plans and devices.
  • Assisted customers in troubleshooting technical issues, fostering trust and building long-term relationships.
  • Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
  • Conducted regular inventory audits to ensure accurate stock levels and prevent discrepancies or loss.
  • Maximized store revenue by cross-selling complementary products such as phone cases or screen protectors along with the primary device purchase.
  • Delivered exceptional customer service by quickly addressing concerns or inquiries, maintaining a high level of customer retention.
  • Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
  • Developed creative promotional displays that showcased current offers and captured customer interest at first glance.
  • Stayed up-to-date on industry trends, new products, and service offerings to provide informed guidance to customers.
  • Managed multiple tasks simultaneously while maintaining attention to detail and excellent time management skills.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Tracked and recorded department inventory of products.
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Associate

The Mobile Shop
05.2022 - 09.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Engaged with customers to build rapport and loyalty
  • Helped customers locate products and checked store system for merchandise at other sites
  • Answered customer questions about sizing, accessories, and merchandise care
  • Generated new sales leads to achieve and exceed monthly sales goals.

Sales Associate

OSL Wireless
07.2021 - 05.2022
  • Engaged with customers to effectively build rapport and lasting relationships
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Answered customer questions about sizing, accessories, and merchandise care
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Managed returns, exchanges and refunds in accordance with store policy
  • Built relationships with customers to encourage repeat business
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Food Service Supervisor

Little Caesars Pizza
01.2020 - 10.2022
  • Tracked food production levels, meal counts, and supply costs
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Identified team weak points and implemented corrective actions to resolve concerns
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality
  • Monitored food quality and service levels to maximize kitchen and dining area performance
  • Established and managed team schedules and shift assignments
  • Maintained health and food safety standards at all stages, from storage through delivery.

Restaurant Supervisor

Marriott
03.2017 - 11.2019
  • Identified and addressed customer complaints to promote satisfaction and loyalty
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty
  • Organized implementation of new banners, displays, and menus
  • Developed and implemented standard operating procedures to maintain smooth operations
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations
  • Maintained accurate records of sales, labor and other costs
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.

Education

MBA - Human Resource Management

Venkatshewara University
06.2017

Skills

  • Product Recommendations
  • Excellent people skills
  • Multi-tasking strength
  • Teamwork and Collaboration
  • Shipment Processing
  • Sales Pipeline Management
  • Stocking and Receiving
  • Flexible Schedule
  • Sales Goals Attainment
  • Customer Needs Assessment

Certification

Pro Serve

Languages

English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual

Timeline

Sales Associate

Wow Mobile Boutique
09.2023 - Current

Sales Associate

The Mobile Shop
05.2022 - 09.2023

Sales Associate

OSL Wireless
07.2021 - 05.2022

Food Service Supervisor

Little Caesars Pizza
01.2020 - 10.2022

Restaurant Supervisor

Marriott
03.2017 - 11.2019

MBA - Human Resource Management

Venkatshewara University

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Dileep Gottemukkula