Dildeep Singh Bagri
Mississauga
Summary
Professional and compassionate Passenger Assistance Agent with hands-on experience supporting travelers with special mobility needs in busy airport environments. Skilled in safely operating wheelchairs and electric carts to assist elderly, disabled, and injured passengers through terminals, boarding areas, and arrivals. Committed to delivering excellent customer service, ensuring comfort, safety, and on-time support while upholding airline and airport protocols. Passionate about making air travel smoother and more accessible for every passenger.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Airport Customer Service Agent
AAS CANADA INC.
Mississauga
11.2022 - 10.2025
- Assist airline passengers with special needs, including elderly, disabled, or injured travelers.
- Operate golf carts safely within terminals to transport passengers to and from gates, check-in areas, and baggage claim.
- Provide and operate wheelchairs for passengers requiring mobility assistance.
- Ensure timely and courteous service while maintaining a high level of professionalism and customer care.
- Coordinate with airline staff and security personnel to facilitate smooth and efficient passenger movement.
- Assist passengers with luggage when needed.
- Communicate clearly with passengers to understand their needs and provide appropriate support.
- Follow all airport and airline safety protocols and procedures.
Education
Computer Engineering Technician
Northern College of Applied Arts And Technology
Scarborough 09.2022 - 04.2024
General Gurnam Singh Public School
Sangrur , PunjabSkills
- Customer Service Excellence – Friendly, patient, and professional support for passengers of all backgrounds and needs
- Mobility Assistance – Skilled in safely handling and operating wheelchairs and golf carts to assist passengers with limited mobility
- Communication Skills – Clear and compassionate communication with passengers, airline staff, and team members
- Physical Stamina – Ability to stand, walk, push wheelchairs, and lift luggage as needed during long shifts
- Time Management – Ensures timely assistance to meet flight schedules and avoid delays
- Problem-Solving – Handles unexpected situations calmly and efficiently, ensuring passenger satisfaction
- Team Collaboration – Works well with coworkers, security, and airline personnel for smooth coordination
- Multitasking Ability – Manages multiple requests and tasks in fast-paced airport environments
- Attention to Detail – Ensures all safety and procedural protocols are followed accurately
- Empathy & Patience – Understands and supports the emotional and physical needs of travelers with compassion
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Accomplishments
- Received an Appreciation Letter from Manager Joana Kordowska (October 2024) for outstanding performance and dedication in assisting passengers with mobility needs at Toronto Pearson International Airport
Timeline
Airport Customer Service Agent
AAS CANADA INC.
11.2022 - 10.2025
Computer Engineering Technician
Northern College of Applied Arts And Technology
09.2022 - 04.2024
General Gurnam Singh Public School