Dilcia Lopez
Toronto
Summary
Experienced administrative professional prepared for this role with strong background in customer service , office management, scheduling, strong communication, and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
WFG, World Financial Group
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Supervisor of Operations
NEWEN RCS INC
06.2020 - 08.2023
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Prepare reports for insurance companies
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Diploma - Aesthetician
International Beauty Institute
01-2023
High School Diploma -
St. Basil-the-Great College School
06-2019
Skills
- Consistent Punctuality
- Customer Engagement
- Technical Proficiency
- Software File Maintenance
- Effective Organizational Skills
- Effective Team Leadership
- Clear Communicator
- Analytical Problem-Solving
- Digital Marketing Expertise
- Effective Complaint Resolution
- Proficient in Two Languages
- G License Holder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
WFG, World Financial Group
12.2024 - Current
Supervisor of Operations
NEWEN RCS INC
06.2020 - 08.2023
Diploma - Aesthetician
International Beauty Institute
High School Diploma -
St. Basil-the-Great College School
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