Dilcia Lopez
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
WFG, World Financial Group
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Supervisor of Operations
NEWEN RCS INC
06.2020 - 08.2022
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Prepare reports for insurance companies
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
INTERNATIONAL BEAUTY INSTITUTE
100-2085 Hurontario St Mississauga ON 01-2023
High School Diploma -
St. Basil-the-Great College School
20 Starview Ln North York ON 06-2019
Skills
- Punctual
- Customer service
- Data entry
- Computer skills
- Program files maintenance
- Organization Skills
- Team leadership
- Verbal and written communication
- Problem-solving
- Professional and mature
- Fluent in [English and Spanish]
- G License with personal vehicle
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
WFG, World Financial Group
12.2023 - Current
Supervisor of Operations
NEWEN RCS INC
06.2020 - 08.2022
INTERNATIONAL BEAUTY INSTITUTE
High School Diploma -
St. Basil-the-Great College School
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