Dilani Ketheesparan
Scarborough,Ontario
Summary
- A hardworking and passionate student with a strong organizational-driven focus
- Have excellent customer service skills while having the ability to handle customer complaints, provide product recommendations and maintain a positive attitude
- Ready to help the team achieve company goals. Can work in a fast-paced environment and multi-task effectively and efficiently
- Met multiple sales goals and exceeded many tasks at my previous job
Overview
2
2
years of professional experience
Work History
Student Placement Coordinator
Lakeridge Heights Retirement Home
Whitby, ON
01.2023 - Current
- Maintained a clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Observed patients for physical, emotional, mental or behavioral changes
Part-Time Sales Advisor
H & M
Scarborough, ON
05.2022 - 09.2022
- Greeted customers and helped them with their shopping needs
- Operated cash registers and handled financial transactions accurately
- Maintained a clean and organized store environment
- Assisted with inventory management and restocking of products
- Demonstrated excellent customer service skills by answering customer questions and resolving complaints
- Trained new team members in store policies and procedures
- Worked efficiently with team members to achieve goals and tasks and improve customer satisfaction
Education
Diploma - Social Service Worker
Durham College
Oshawa, ON06.2025
High School Diploma -
Saint John Paul Secondary Catholic School
Scarborough, ON06.2022
Bachelor of Arts - Social Sciences And Humanities
University of Ontario Institute of Technology
Oshawa, ONSkills
- Flexible & Adaptable
- Organizational
- Communication
- Customer Service
- Responsible
- Adaptability
- Good listening skills
- Sales Background
Accomplishments
Available upon request
Timeline
Student Placement Coordinator
Lakeridge Heights Retirement Home
01.2023 - Current
Part-Time Sales Advisor
H & M
05.2022 - 09.2022
Diploma - Social Service Worker
Durham College
High School Diploma -
Saint John Paul Secondary Catholic School
Bachelor of Arts - Social Sciences And Humanities
University of Ontario Institute of Technology
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