Dilan Gonzalez
Long beach
Summary
Dynamic and resourceful professional with a background in construction and customer service, notably with Performance Concrete. Excelled in high-pressure environments, demonstrating exceptional problem-solving and customer service skills. Proven ability to enhance customer loyalty and maintain safe, efficient job sites, showcasing a blend of hard and soft skills critical for success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Construction Worker
Performance Concrete
10.2024 - 12.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Customer Service Cashier
California Pizza Kitchen
06.2021 - 10.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Cabrillo High School
2001 Santa Fe Ave 06-2020
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Customer service
- Positive attitude
- Resourceful
- Prioritizing work
- Professional and mature
- Listening skills
Certification
- Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Construction Worker
Performance Concrete
10.2024 - 12.2024
Customer Service Cashier
California Pizza Kitchen
06.2021 - 10.2024
- Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.
High School Diploma -
Cabrillo High School
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