Dikshita Monga

• Built relationships with customers to encourage repeat business
• Helped customers locate products and checked store system for merchandise at other sites
• Assessed customer needs and utilized suggestive selling techniques to provide an appropriate solution and drive sales
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
• Managed returns in accordance with store policy
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed

Skills -

Sales | Customer Relationship Management | Customer Service | Team Work | Communication

• Single Point of contact for the projects, coordinating and communicating effectively with the clients
• Identified the project timeline, scope, budget, and risks
• Supervised day-to-day operations to meet performance, quality and service expectations
• Identified and communicated customer needs to the relevant stakeholders
• Developed strong working relationships with the clients and vendors to ensure proper communication and smooth project delivery
• Improved customer satisfaction by addressing and resolving complaints promptly
• Collaborated with different departments and cross functional teams for seamless operations
• Evaluated the project performance and leveraged constructive feedback to improve skills
• Released purchase orders and created invoices using Salesforce

Skills -

Project Management | Salesforce | ServiceNow | MS Office Suite | Client and Vendor relationship management | Budget and scheduling | Stakeholder communication | Quality Assurance | Team Work | Leadership

• Established strong working relationships with the local businesses to increase brand visibility and generate new leads
• Single point of contact for the High Net Worth Individuals' portfolio for the branch
• Strengthened client relationships by providing personalized financial solutions
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
• Coordinated cross-selling efforts between product lines, driving revenue growth across multiple areas of the business
• Evaluated competitor offerings to identify areas where the branch could differentiate itself in the marketplace
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
• Managed customer data using Salesforce to streamline sales and enhance customer engagement
• Processed financial transactions using TCS BaNCS - the core banking software for IDFC First Bank

Skills -

Relationship Management | SalesForce | TCS BaNCS | MS Office | Sales | Cross Selling | Wealth Management | Competitor Analysis | Communication

• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions
• Supported the onboarding process for new clients, facilitating smooth transitions and fostering long-term partnerships.
• Proactively sought feedback from clients regarding their experiences with our company, identifying areas for improvement or potential growth opportunities
• Prepared reports and presentations for clients, showcasing project progress and results achieved
• Participated in team meetings, contributing valuable insights for campaign ideation

Skills -

Digital Marketing | Client Servicing | MS Powerpoint | MS Excel | Problem Solving