Dikshita Malik
Surrey,BC
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
2
2
years of professional experience
Work History
Process Associate
Hopper
07.2023 - 12.2023
- Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
- Applied critical thinking skills to identify potential problems before they escalated, proactively addressing concerns as needed.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
Process Associate
Expedia
06.2022 - 06.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Responded promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction and maintaining a positive and friendly demeanor.
Service Advisor
British Airways
07.2021 - 04.2022
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
MBA - International Business
Trinity Western University
Langley, BC08.2024
Bachelor of Arts - English Honours
Kurukshetra University
Kurukshetra ,Haryana, India05.2021
High School Diploma -
Scholars Global School
Haryana ,India04.2018
Skills
- Paperwork Processing
- Process Analysis
- International Mobility Management
- Problem Solving
- Time Management
- Software Knowledge
- Customer Service
- Inventory Management
- Money Handling
Additional Information
Availability : Full Time
Timeline
Process Associate
Hopper
07.2023 - 12.2023
Process Associate
Expedia
06.2022 - 06.2023
Service Advisor
British Airways
07.2021 - 04.2022
MBA - International Business
Trinity Western University
Bachelor of Arts - English Honours
Kurukshetra University
High School Diploma -
Scholars Global School
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