Dikshita Drotch
Charlottetown,PE
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Finance and Insurance Manager
Township Chevrolet Buick Gmc Ltd
09.2021 - Current
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Drove revenue stream development through strategic collaboration and partnerships.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Department Manager
Walmart
02.2019 - 09.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Shift Manager
Tim Hortons
06.2016 - 11.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
Billing Agent
Hinduja Global Solutions
11.2018 - 02.2019
- Updated accounts with latest personal details and payment information.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Developed and maintained billing procedures to make timely payments.
Cashier
Juice Co.
06.2018 - 08.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Sort, count, and wrap currency and coins
- Keep periodic balance sheets of amounts and numbers of transactions
- Issue trading stamps, redeem food stamps and coupons.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Waitress
Taste Of India
05.2017 - 08.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Cleaner
HMD Building Services
06.2015 - 11.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Bachelor’s degree - Psychology
University of Prince Edward Island
Charlottetown, PESkills
- Active Listening and Learning
- Account Reconciliation
- Customer Loyalty
- Performance Optimization Strategies
- Financial Data Analyzation
- Financial Document Review
- Customer Experience
- Performance Assessment and Improvement
- Aftermarket Products
- Microsoft Office
- Filing Systems
- Lender Relationships
- Build Customer Relationships
- Automotive Sales
- Office Organization
Accomplishments
- Youth Group: three years
- Indo-Canadian Association : three years
- Volunteer Whisperwood Villa (Senior Home) : three years
- Tutoring at UPEI Society of International Students at UPEI : four years
- Volunteered at Diverse City function in Charlottetown: four years
Timeline
Finance and Insurance Manager
Township Chevrolet Buick Gmc Ltd
09.2021 - Current
Department Manager
Walmart
02.2019 - 09.2021
Billing Agent
Hinduja Global Solutions
11.2018 - 02.2019
Cashier
Juice Co.
06.2018 - 08.2018
Waitress
Taste Of India
05.2017 - 08.2017
Shift Manager
Tim Hortons
06.2016 - 11.2018
Cleaner
HMD Building Services
06.2015 - 11.2015
Bachelor’s degree - Psychology
University of Prince Edward Island
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