DIKSHANTPREET SINGH
Scarborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Esso
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sortation Associate
Amazon
10.2023 - 01.2024
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
Education
UNDER GRADUATE - COMPUTER TECHNICIAN
Loyalist College of Applied Arts And Technology
Toronto, ON05.2025
Skills
- Account Updating
- Paperwork Processing
- Call Management
- Data Collection
Languages
English
Professional Working
References
References available upon request.
Timeline
Sortation Associate
Amazon
10.2023 - 01.2024
Customer Service Representative
Esso
07.2023 - Current
UNDER GRADUATE - COMPUTER TECHNICIAN
Loyalist College of Applied Arts And Technology
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