Hi, I’m
Dikshant Chauhan
Toronto,ON
Summary
Senior Collection Officer at MJR Capitals Services with a proven ability to recover over $70k in delinquent accounts. Expertise in negotiation and customer relations enhances recovery strategies. Committed to continuous improvement and effective team collaboration to achieve results.
Overview
4
years of professional experience
Work History
MJR Capitals ServicesMarkham, Ontario
Senior Collection Officer
07.2024 - 09.2025
Job overview
- Successfully collected delinquent amount of over $70k within a 12-month period.
- Interacted with customers to negotiate payment plans and resolve disputes over past due amounts.
- Developed collection strategies to maximize recovery on delinquent accounts.
- Monitored customer accounts for payments and maintained records of customer activities.
- Handled high-volume inbound and outbound calls to customers regarding overdue accounts while maintaining professionalism and empathy.
Flowers CannabisScarborough, ON
Key holder- Budtender
10.2023 - 09.2025
Job overview
- Monitored inventory levels regularly and reported any discrepancies to ensure accurate count.
- Effectively hit weekly targets with gross margins above 30% and cart size more than average.
- Assisted in staff training, merchandising, and process improvements to enhance productivity and team morale.
- Learning customer needs, educating them with the right information and fulfill their need with the most satisfactory way possible.
- Demonstrated excellent problem-solving skills when addressing customer concerns to ensure quick and effective resolutions.
The Magen GroupToronto, ON
Digital Marketing Intern
05.2023 - 08.2023
Job overview
- Participated in development and implementation of Online marketing strategy.
- Successfully organized and executed two high-profile corporate events, gathering a 72% attendee satisfaction rate.
- Assisted in planning and executing events and trade shows, including logistics, promotions, and coordination with vendors and partners.
- Collected and analyzed time on site, page views per visit, click through rates, conversion rates, cost per acquisition, and cost per click.
Popeye’s Louisiana KitchenToronto, On
Cashier
01.2022 - 08.2023
Job overview
- Delivered excellent customer service by greeting guests, taking accurate orders, and ensuring satisfaction with every meal.
- Handled cash, debit, and credit transactions with accuracy while balancing the register at the end of shifts.
- Prepared and cooked food items according to Popeyes’ quality and safety standards.
- Worked efficiently in a fast-paced environment, managing multiple tasks during peak hours.
Education
George Brown CollegeON
Postgraduate from Marketing Management Financial Services
01.2023
George Brown CollegeON
Postgraduate from International Business Management
01.2022
College of Engineering RooreeRoorkee, India
Bachelors from commerce
01.2020
Skills
- Empathy and tactfulness
- Continuous improvement mindset
- Decision-making
- Team collaboration
- Recovery techniques specialist
- Strong negotiation skills
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
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evening
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Timeline
Senior Collection Officer
MJR Capitals Services
07.2024 - 09.2025
Key holder- Budtender
Flowers Cannabis
10.2023 - 09.2025
Digital Marketing Intern
The Magen Group
05.2023 - 08.2023
Cashier
Popeye’s Louisiana Kitchen
01.2022 - 08.2023
George Brown College
Postgraduate from Marketing Management Financial Services
George Brown College
Postgraduate from International Business Management
College of Engineering Rooree
Bachelors from commerce