Rohit Kumar

• Initiated and actively participated in weekly team meetings or conference calls to talk about targets progress.

• Regularly maintained touch with account contacts, taking advantage of upsell possibilities, organizing unique events.

• Trained team members in corporate policies, sales strategies, and product expertise.

• Maintained positive client connections by providing knowledgeable assistance and proactively resolving issues.

• Created and preserved a solid rapport with clients within the designated area.

• Tracked client interactions, appointments, and follow-up tasks using CRM software.

• Promptly addressed complaints and resolved difficulties, demonstrating excellent customer service.

• Enhanced the sales process by providing management with feedback.

• Completed a number of tasks in a hectic setting.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Developed and maintained relationships with existing customers, resulting in a 95% customer retention rate and 10% increase in upsell opportunities.