DIKSHA YADAV
Calgary,AB
Summary
Enthusiastic and detail-oriented sales professional with a strong passion for luxury retail, gemstones, and exceptional customer service. With a background in business development, customer experience, and a solid foundation in product knowledge, I am eager to contribute my creativity, organization, and keen interest in gemstones to deliver extraordinary customer experiences at Kate King Jewellery. Passionate about learning the art of jewellery styling and using energetic tools like gemstones to enhance lives.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Imagine Wireless
Macleod, Co op
10.2024 - 01.2025
- Delivered personalized customer service by actively engaging with customers, ensuring they receive the best mobile solutions based on individual needs.
- Provided product demonstrations, fostering a deeper understanding of product features and driving sales.
- Organized and maintained product displays to ensure a visually appealing and safe environment, contributing to a luxury retail experience.
- Utilized strong communication skills to build rapport, address customer inquiries, and ensure a positive shopping experience.
- Assisted in meeting sales targets and up-selling, contributing to team goals through an energetic, customer-first approach.
Business Development Manager
State Bank of India
Delhi, India
10.2023 - 01.2024
- Cultivated strong relationships with clients, recommending tailored financial products, and helping to grow the client base.
- Actively engaged in upselling and product demonstrations, leading to enhanced customer retention.
- Worked collaboratively with teams to achieve branch goals while maintaining a focus on customer satisfaction..
Customer Experience Quality Operations
Amazon Development Center
Noida, India
10.2021 - 01.2023
- Enhanced customer satisfaction by troubleshooting issues, offering product demos, and resolving customer inquiries efficiently.
- Provided training for new associates, ensuring high-quality customer service and thorough product knowledge.
Education
MBA - HR and Marketing
Aktu
Aktu, india01.2021
Bachelors of Commerce -
Dei
Dei, india01.2019
Skills
- Social Media Engagement
- Energetic Tools
- Creativity and Styling
- Detail oriented and organized
- Eager to learn
- Customer Service Excellence
Languages
- English, Advanced
- Hindi, Advanced
Timeline
Retail Sales Associate
Imagine Wireless
10.2024 - 01.2025
Business Development Manager
State Bank of India
10.2023 - 01.2024
Customer Experience Quality Operations
Amazon Development Center
10.2021 - 01.2023
MBA - HR and Marketing
Aktu
Bachelors of Commerce -
Dei
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