Diksha Sharma
ON,CA
Summary
Customer-focused professional with experience in client-facing roles, account management, and CRM systems, including Salesforce. Proven in resolving inquiries efficiently, achieving first-contact resolution, and sustaining strong client relationships. Skilled in communication, problem-solving, and collaboration within cross-functional teams. Proficient in MS Office and dedicated to continuous improvement and exceptional service.
Overview
2
2
years of professional experience
Work History
General Labour
SCI Logistics
Brampton, ON, CA
11.2024 - Current
- Handled order fulfillment, stock movement, and shipping with attention to accuracy and customer satisfaction.
- Demonstrated initiative and reliability while meeting tight deadlines and maintaining team collaboration.
Senior Process Analyst - Accounts Receivable
Rapid RCM Solutions
India
01.2023 - 08.2023
- Managed inbound and outbound client communications to resolve payment and billing issues with empathy and professionalism.
- Used Salesforce CRM to track, update, and manage client accounts efficiently.
- Collaborated with U.S.-based clients and ensured compliance with FDCPA, HIPAA, and TCPA standards.
- Delivered accurate reconciliation and GL coding, contributing to the finance team's success.
- Demonstrated strong decision-making and problem-resolution skills in a fast-paced environment.
Education
Bachelor - Project Management
Fleming College
Toronto, ONM.D. - M.Com
Jammu University
Chandigarh, INDSkills
- Customer relationship management
- Salesforce CRM
- Customer satisfaction strategies
- Written and verbal communication
- Active listening
- Empathy
- MS word, excel, and outlook
Timeline
General Labour
SCI Logistics
11.2024 - Current
Senior Process Analyst - Accounts Receivable
Rapid RCM Solutions
01.2023 - 08.2023
Bachelor - Project Management
Fleming College
M.D. - M.Com
Jammu University
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