Diksha Saini

• Enhanced patient satisfaction by consistently providing friendly and efficient service at front desk.
• Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
• Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
• Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
• Managed high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
• Managed multi-line phone system and pleasantly greeted patients.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
• Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Promoted environmental awareness with educational workshops and hands-on activities,

• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Provided support for patients'' families during difficult medical decisions.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Promoted environmental awareness with educational workshops and hands-on activities.