Summary
Overview
Work History
Skills
Certification
Additional Information
Work Availability
Education
Timeline

Diksha Saini

Moncton,NB
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Accomplished Assistant manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certificate

Work History

Assistant Manager

Fitelo
Mohali, Punjab
04.2020 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Diet cousellor

Dietitian Shreya
chandigarh, Punjab
02.2019 - 02.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Identified issues, analyzed information and provided solutions to problems.

Skills

  • Customer Service Management
  • Managing Multiple Tasks
  • Positive attitude
  • Digital literacy
  • Problem solving
  • Easily adaptable
  • Better Organization
  • Team management
  • Excellent Written and Oral Communication
  • Time Management
  • Sales and Marketing
  • Goals and Performance
  • Issue Resolution
  • Staff Supervision
  • Hiring and Training
  • Process Improvement
  • Customer Relations
  • Attention to Detail
  • Work Planning and Prioritization
  • Leadership
  • Corrective Actions
  • Answering Customer Questions

Certification

  • Child nutrition Training - 1 month

Additional Information

* High Command in Ms office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

Associate of Science - M.sc in Microbiology

DAV UNIVERSITY, JALANDHAR PUNJAB
07.2015 - 07.2017

Timeline

Assistant Manager - Fitelo
04.2020 - 07.2023
Diet cousellor - Dietitian Shreya
02.2019 - 02.2020
DAV UNIVERSITY - Associate of Science, M.sc in Microbiology
07.2015 - 07.2017

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Diksha Saini