Diksha Rani

• Assisting Clients with finding retail products and answering basic questions about services.
• Process retail transactions using the advance point of sale system.
• Greet all customers warmly to build welcoming and positive atmosphere within store.
• Ordering products as well as keep the inventory record.
• Assist customer in selling lottery tickets under the Responsible Gambling Policy.

• • Manage client concerns, offer suitable answers and substitutes within the allotted timeframes, and follow up to assure resolution.
• • Maintain client interaction logs, handle customer accounts, and file paperwork.
• Managed high call volume with exceptional professionalism and efficiency.
• Schedule deliveries that are convenient for the customers and comply with company procedures.
• Responsible for security of cash; prepared daily deposits as well as processed payment to accurate accounts.

• Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.

• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

• Used coordination and planning skills to achieve results according to schedule.

• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

• Maintained customer satisfaction with quick and professional handling of product returns.

• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

• Counted money in drawers at the beginning and end of each shift.

• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

• Used POS system to enter orders, process payments and issue receipts.

• Worked safely around moving machinery.

• Prepared orders for shipment by systematically picking, packing, and labeling merchandise.

• Cleaned and maintained warehouse in compliance with OSHA safety standards.

• • Used hand-held scanners and physical logs to accurately track item movements.
• • Assembled, sealed, and loaded packages into correct trucks.
• Removed jams and unblocked conveyor system to maintain flow of goods.