Diksha Diksha
Moncton
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Highly motivated and results-driven department management professional with experience in retail operations and customer service. Committed to building strong relationships with customers and colleagues to foster a positive and productive work environment.
Medical professional prepared to excel in administrative roles within healthcare settings. Skilled at managing patient interactions and maintaining medical records accurately. Known for fostering collaborative environment and adapting to dynamic needs, with focus on organizational efficiency and patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
05.2023 - Current
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Followed all safety and security procedures to reduce risks.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Shift Supervisor
Dairy Queen
02.2022 - 03.2023
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Prepared complete and accurate log turnover to relieving shift supervisor.
- Used company tools and resources to train employees.
- Developed strategies to increase efficiency and productivity during shift changes.
- Participated in leadership meetings to develop new policies and procedures.
- Resolved conflicts between staff members in a timely manner.
- Collaborated with other departments to ensure smooth workflow throughout shifts.
- Prepared end-of-shift reports for management review and approval.
Shift Supervisor
Burger King
03.2021 - 01.2022
- Complied with company standards and policies, setting example for team members.
- Managed store closing and opening procedures to ensure safety and security.
- Conducted periodic performance reviews to identify areas of improvement.
Swing Manager
McDonald's
06.2019 - 02.2021
- Served as a liaison between management and front line staff, addressing any concerns promptly.
- Managed a team of 10 employees, ensuring compliance with all safety regulations and labor laws.
- Maintained an organized workspace environment conducive to productivity standards.
- Maintained detailed records of daily transactions, including cash handling procedures.
- Utilized advanced problem-solving skills to quickly resolve customer inquiries or complaints.
- Implemented innovative processes to streamline order fulfillment operations while minimizing errors.
- Developed comprehensive training materials for new hires to facilitate onboarding process.
- Ensured timely completion of daily tasks by monitoring progress and providing support as needed.
Education
Diploma in biotechnology - Biotechnology
Kota university of science and biotechnology
01.2018
Medical administrative assistant - Healthcare
CDI college
Montreal, QC01.2022
Associate of Arts - Marketing And Personality
Marg Darshan Institute
Ludhiana, Punjab 01-2018
Skills
- Cash Handling
- Customer Inquiries
- Food Safety Requirements
- Policy and Procedure Adherence
- Workload Balancing
- Continuous Quality Improvement (CQI)
- Calculating Liabilities
- Waste Minimization
- Employee Relationships
- Merchandising
- Best Practices Management
- Sales Expertise
- Quality Assurance Requirements
- Motivational Leadership
- Staff Development
- Conflict De-Escalation
- Work Assignments
- Daily Task Assistance
- Verbal and Written Communication
- Suggestive Selling
- Negotiation and Conflict Resolution
- Team leadership
- Medical terminology knowledge
- Vital sign monitoring
- HIPAA compliance
- Specimens collection and processing
- Clinical documentation
Certification
- AEC/DEP skill trade in medical administrations
- CPR/ AID/ First Aid injury and universal precautions
- Marketing , sales and communications
- Food safety
Languages
English
Full Professional
Timeline
Department Manager
McDonald's
05.2023 - Current
Shift Supervisor
Dairy Queen
02.2022 - 03.2023
Shift Supervisor
Burger King
03.2021 - 01.2022
Swing Manager
McDonald's
06.2019 - 02.2021
Medical administrative assistant - Healthcare
CDI college
Diploma in biotechnology - Biotechnology
Kota university of science and biotechnology
Associate of Arts - Marketing And Personality
Marg Darshan Institute
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