Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Diksha Diksha

1-80 Prevette St, Winnipeg,MB

Summary

Adept at driving revenue growth and exceeding goals, I leveraged strategic planning and workforce management at the University of Manitoba to significantly enhance catering operations. My expertise in business administration and ability to forge strong relationships resulted in surpassing financial targets, showcasing a blend of hard and soft skills critical for operational excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Catering Supervisor and Office Administration

University of Manitoba, Conference & Catering
09.2022 - Current
  • Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
  • Provided oversight of planning and managing all catering and resources to meet operating and financial goals, client objectives and customer needs for campus catering operations of $ 2M.
  • Planning and executing all University events such as Convocation, Alumni Awards, Graduation Ceremonies etc and External events such as External relations events, weddings.
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Insurance Coordinator

Customer Benefit Solutions
02.2022 - 08.2022
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Verified client information by analyzing existing evidence on file.
  • Checked documentation for accuracy and validity on updated systems.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Technical Support Representative

Basstel LTD
09.2019 - 01.2022
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Offered assistance in implementing and developing training programs.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Office Administration - Administration Studies

St. Clair College of Applied Arts And Technology
Windsor, ON
08.2019

Skills

  • Food Storage
  • Waste Reduction
  • Catering revenue budget development
  • Allergy awareness
  • Nutrition knowledge
  • Workforce Management
  • Business Administration
  • Operations Management
  • Staff Training and Development
  • Recruiting and interviewing
  • Employee Scheduling
  • Strategic planning skill

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Smart Serve License
  • First Aid Certified
  • SafeCheck Advanced Food Safety Certification

Timeline

Catering Supervisor and Office Administration

University of Manitoba, Conference & Catering
09.2022 - Current

Insurance Coordinator

Customer Benefit Solutions
02.2022 - 08.2022

Technical Support Representative

Basstel LTD
09.2019 - 01.2022

Office Administration - Administration Studies

St. Clair College of Applied Arts And Technology

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Diksha Diksha