Hi, I’m
Diksha Diksha
Mississuaga,Ontario
Summary
Customer service professional with a positive attitude who has worked with complicated client issues for at least 2 years. devoted to developing trusting relationships with customers, fostering brand loyalty, and raising customer engagement.
Overview
1
Certification
Work History
TERMINAL 1
Customer Service Representative
10.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Worked In FRESH CO
Supervisor
Job overview
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Identified individual employee's unique work styles and adapted management methods.
AMAZON
SEASONAL ASSOCIATE
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Mentored and coached other team members to meet daily sales goals.
AT McDonald's
Cashier
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Georgian Ilac
GED
08.2023
Skills
- 2-year experience of customer service represented
- Excellent computers skills and keyboard skills (50 wpm)
- Fluency in English both writing and verbal
- Good analytical and problem-solving skills
- Order management
- Willing to work flexible and rotational shifts: morning, evening, or night
- Sales Expertise
- Critical Thinking
Certification
Passed first aid and CPR Training
Language
- Professional in English, Hindi and Punjabi
- Beginner in French
Timeline
Customer Service Representative
TERMINAL 1
10.2022 - Current
Supervisor
Worked In FRESH CO
SEASONAL ASSOCIATE
AMAZON
Cashier
AT McDonald's
Georgian Ilac
GED