Summary
Overview
Work History
Education
Skills
Websites
Certification
Language
Timeline
Hi, I’m

Diksha Diksha

Mississuaga,Ontario

Summary

Customer service professional with a positive attitude who has worked with complicated client issues for at least 2 years. devoted to developing trusting relationships with customers, fostering brand loyalty, and raising customer engagement.

Overview

1
Certification

Work History

TERMINAL 1

Customer Service Representative
10.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Worked In FRESH CO

Supervisor

Job overview

  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified individual employee's unique work styles and adapted management methods.

AMAZON

SEASONAL ASSOCIATE

Job overview

  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Increased customer satisfaction significantly within department.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Mentored and coached other team members to meet daily sales goals.

AT McDonald's

Cashier

Job overview

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Being a model of calm and fairness with guest experiences and handling various situations with composure and positivity
  • Worked closely with shift manager to solve problems and handle customer concerns.

Education

Georgian Ilac

GED
08.2023

Skills

  • 2-year experience of customer service represented
  • Excellent computers skills and keyboard skills (50 wpm)
  • Fluency in English both writing and verbal
  • Good analytical and problem-solving skills
  • Order management
  • Willing to work flexible and rotational shifts: morning, evening, or night
  • Sales Expertise
  • Critical Thinking

Certification

Passed first aid and CPR Training

Language

 

  • Professional in English, Hindi and Punjabi
  • Beginner in French

Timeline

Customer Service Representative

TERMINAL 1
10.2022 - Current

Supervisor

Worked In FRESH CO

SEASONAL ASSOCIATE

AMAZON

Cashier

AT McDonald's

Georgian Ilac

GED
Diksha Diksha