Diksha Chandhok
Toronto,ON
Summary
Results-driven Account Strategist with a proven track record of generating revenue and managing key accounts. Seeking a challenging position to utilize my expertise in customer relationship management, vendor partnerships, and sales operations to drive business growth and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Account Strategist
Teleperformance
04.2023 - Current
- Collaborate with organizations to identify their IT needs & deploy customized Google cloud tools, resulting in revenue generation
- Utilize customer relationship management (CRM) techniques to maintain strong client connections.
Customer Service Representative
Budget Car Rental
09.2022 - 12.2022
- Managed primary key accounts for corporate and government sectors, achieving 15% revenue growth
- Provided exceptional customer service to ensure high client satisfaction & repeat business.
Account Manager
Savex Technologies Pvt Ltd
07.2021 - 08.2022
- Driven sales volumes from Large format retail in line with company’s aspirations & ensuring profit improvements by building strong business relationship with partners, vendors & resellers
- Conceptualizing, initiating & executing a Joint business plan with key partners to ensure mutual accountability & a unified work-plan in order to drive business goals
- Hiring, training & developing team members by equipping them with required tools to be able achieve their assigned goals. Managing a team of 5 Area Managers and 210 floor staff
- Driving productivity by gathering & tracking market intelligence, competition data. Also, initiating activities to ensure counter share across key accounts
- Deeply involved in keeping a close watch on the market trends & identifying gaps in the marketplace to identify potential partners & new avenues with existing partners and new opportunities
- Ensuring productivity at the levels of a business, account, region & POS as per set standards.
- Planning and executing annual promotions, customer loyalty programs, incentives with partners by syncing marketing calendars & leveraging various marketing elements to strengthen the brand equity
- Working closely with the product marketing team to proficiently handle a product as it moves through the phases of launch, growth, stability & decline
- Monitoring & regulating market inventory along with various functions to create sell-in opportunities & mitigate the cover of ageing & EOL inventory
Sales Manager
Bose Corporation
04.2018 - 06.2021
- Managed account relationships with large format retail partner, resulting in increased sales & revenue
- Implemented effective inventory forecasting & health management strategies to drive business growth
- Collaborated cross-functionally with marketing, product planning & inventory teams to optimize performance
- Successfully managed claims & receivables to ensure revenue growth.
Store Manager
Bose Corporation
04.2016 - 03.2018
- Led flagship store & achieved 20% growth in sales through effective team management & sales strategies
- Implemented sales effectiveness tools and conducted training & mentoring programs to enhance staff performance.
Store Incharge Bose Corporation
04.2014 - 03.2016
- Designed sales targets & led sales team to achieve set goals, resulting in increased revenue
- Maintained optimal inventory levels to support sales & ensure customer satisfaction.
Senior Sales Associate
Bose Corporation
05.2010 - 03.2014
- Trained, coached & mentored new sales associates, improving their performance & customer engagement
- Built strong rapport with customers to foster loyalty & repeat business.
Education
MBA - Business Administration-Retail Management
Sikkim Manipal University
2016
Bachelor of Science - Hospitality Management
IHM
2010
Skills
- Account management
- Customer relationship management (CRM)
- Vendor partnerships
- Revenue generation
- Sales operations
- Strategic planning
- Team leadership and management
- Marketing and trade investment
- Inventory forecasting and management
- Customer service
Timeline
Account Strategist
Teleperformance
04.2023 - Current
Customer Service Representative
Budget Car Rental
09.2022 - 12.2022
Account Manager
Savex Technologies Pvt Ltd
07.2021 - 08.2022
Sales Manager
Bose Corporation
04.2018 - 06.2021
Store Manager
Bose Corporation
04.2016 - 03.2018
Store Incharge Bose Corporation
04.2014 - 03.2016
Senior Sales Associate
Bose Corporation
05.2010 - 03.2014
MBA - Business Administration-Retail Management
Sikkim Manipal University
Bachelor of Science - Hospitality Management
IHM
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