Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diksha

Brampton,ON

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Technical Support Associate

T3 SOFTWARE SOLUTIONS
08.2020 - 11.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.

TECHNICAL SALES EXECUTIVE

MICROGEEKS SOFTWARE SOLUTIONS
03.2020 - 07.2022
  • Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity.
  • Prospected new customers to generate sales leads and increased revenue from existing clients.
  • Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks.
  • Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.

Education

Bachelor in Technology - Civil Engineering

Punjab Technical University
Jalandhar, Punjab
05.2017

Science

Senior Secondary
Pathankot, Punjab
03.2014

Skills

  • Apple Certified Support Professional (ACSP)
  • MS Office Proficiency
  • Customer Inquiries
  • Data Connectivity
  • User Guidance
  • Desktop Support
  • Product Selection
  • Hardware Evaluation
  • Technical Issues Analysis
  • Customer Service Expertise
  • Technical Presentations
  • Configuring Devices
  • Application Installation
  • Safety Protocols
  • Hardware and Software Installation

Certification

AutoCAD (45 days Training)

Solid Edge (45 Days training)

Six Months Industrial training at Omaxe (One of the Top Real Estate Developers Builders in India as Trainee)

Timeline

Senior Technical Support Associate

T3 SOFTWARE SOLUTIONS
08.2020 - 11.2022

TECHNICAL SALES EXECUTIVE

MICROGEEKS SOFTWARE SOLUTIONS
03.2020 - 07.2022

Bachelor in Technology - Civil Engineering

Punjab Technical University

Science

Senior Secondary

Similar Profiles

  • Bhargav Kirne

    Bhargav KirneBhargav Kirne

    Software Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt LtdSoftware Developer at Qvantel software solutions ltd & Nexus Software Limited & Melvault software solutions Pvt Ltd

  • M.A. ABU BAKAR SIDDIQUI

    M.A. ABU BAKAR SIDDIQUIM.A. ABU BAKAR SIDDIQUI

    Sales & Business Development - Procurement at Arcserve India Software Solutions, CADeploy Engineering, Sears Holding, Teletext Holidays, Adroit Neo Tech Solutions Pvt. LtdSales & Business Development - Procurement at Arcserve India Software Solutions, CADeploy Engineering, Sears Holding, Teletext Holidays, Adroit Neo Tech Solutions Pvt. Ltd

  • Lexy Coggins

    Lexy CogginsLexy Coggins

    Sport Specific Skills Coach at T3 PerformanceSport Specific Skills Coach at T3 Performance

  • Mandeep Kaur

    Mandeep KaurMandeep Kaur

    Shipper/ Receiver Coordinator at KG-PackagingShipper/ Receiver Coordinator at KG-Packaging

  • FORAM PATEL

    FORAM PATELFORAM PATEL

    Personal-support-worker at Lion Health CarePersonal-support-worker at Lion Health Care

CREATE PROFILE
Diksha