Diksha Diksha
Moncton,Canada
Summary
Highly motivated and detail-oriented Medical Administrative Assistant with hands-on experience in clinical administration, patient services, and healthcare office operations. Skilled in medical terminology, patient intake, HIPAA compliance, appointment scheduling, and electronic health record (EHR) management. Demonstrated ability to support physicians, nurses, and medical staff by maintaining accurate documentation, coordinating patient flow, and ensuring a professional and welcoming environment. Certified in CPR, First Aid, and Medical Administration. Dedicated to delivering exceptional administrative support and contributing to high-quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
People Department Manager
McDonald's
Moncton, Canada
09.2022 - Current
- Supervised staff schedules, training, and onboarding—skills transferable to healthcare team coordination.
- Maintained compliance with organizational policies and safety procedures.
- Resolved conflicts and addressed customer inquiries with professionalism, aligning with patient-focused service.
- Oversaw scheduling and workforce planning for optimal operational efficiency.
- Collaborated with management to align HR strategies with business goals.
Medical Administrative Intern
Montreal Medical Clinic
03.2022 - 08.2022
- Assisted with patient intake, registration, and appointment scheduling, ensuring accuracy and efficiency.
- Maintained medical records and clinical documentation in compliance with healthcare standards and HIPAA regulations.
- Provided administrative support for specimen collection, processing, and reporting.
- Acted as first point of contact at the front desk, answering inquiries and directing patients with professionalism.
- Collaborated with physicians and nurses to support daily clinic operations and enhance patient satisfaction.
Shift Supervisor
Burger King
Montreal, Canada
03.2021 - 01.2022
- Directed daily operations while maintaining compliance with standards and policies.
- Performed staff evaluations and documented performance reports, reinforcing administrative expertise.
Swing Manager
McDonald's
Montreal, Canada
06.2019 - 02.2021
- Supervised a team of 10 employees while ensuring compliance with safety and documentation standards.
- Maintained detailed financial and operational records, transferable to medical billing and record management.
Education
Medical Administrative Assistant - Healthcare
CDI College
Montreal, QCDiploma in Biotechnology - Biotechnology
Kota University of Science and Biotechnology
Associate of Arts - Marketing and Personality
Marg Darshan Institute
Ludhiana, PunjabSkills
- Patient Intake & Registration
- Medical Records Management (EHR/EMR)
- HIPAA Compliance & Confidentiality
- Appointment Scheduling & Coordination
- Medical Terminology & Clinical Documentation
- Specimen Handling & Processing
- Insurance & Billing Support
- Front Desk & Patient Communication
- Multitasking & Workflow Prioritization
- Collaboration with Healthcare Teams
Certification
- AEC/DEP Skill Trade in Medical Administration
- CPR / First Aid & Universal Precautions
- Food Safety Certification
- Marketing, Sales & Communications
Languages
English, Full Professional Proficiency
Timeline
People Department Manager
McDonald's
09.2022 - Current
Medical Administrative Intern
Montreal Medical Clinic
03.2022 - 08.2022
Shift Supervisor
Burger King
03.2021 - 01.2022
Swing Manager
McDonald's
06.2019 - 02.2021
Medical Administrative Assistant - Healthcare
CDI College
Diploma in Biotechnology - Biotechnology
Kota University of Science and Biotechnology
Associate of Arts - Marketing and Personality
Marg Darshan Institute