Dikesh Patel
WINNIPEG,MB
Summary
PROFILE SUMMARY Self-motivated individual with the experience of more than 8 years in Customer Services and Sales in BPO Industry, Automobile industry, Transportation Industry, Financial Institutes and Industrial sales. Looking to make optimal use of the experience and exposure gained over the years in a fiercely competitive market and add to the success and benefit of the organization. Proven ability to effectively communicate cross departmentally, with clients and suppliers to gain and share information related to company objectives. Proficient in MS office and various accounting software. Excellent command over CRM tools like Sales Force, Tablau, Medallia, Zendesk, TMW, TMS etc. Bondable and good team member Excellent problem-solving skills
Overview
6
6
years of professional experience
Work History
Specialist - Weekend Operations
Bison Transport
06.2023 - Current
- Trace all the loads to ensure on time pick up and delivery to customers.
- Manage Weekend operational processes and support Planners and dispatchers.
- Ensure service excellence and people management.
- Ensure all the procedures are followed and paper work is completed for the loads crossing the borders over the weekends.
- Ensure start and end of day procedures are followed as laid out by Senior Manager
- Manage and complete all operational reports required on a daily basis.
- Ensure end of day procedures for when employees are arriving back at end of shift
- Manage progressive discipline absenteeism program
Planner
Bison Transport
09.2022 - 05.2023
- Planned approximately 425 routes for drivers by adding route or track points as required every week.
- Used TMW, Load Mapping, BT Miler and other tools to make most effective plans keeping in mind company goals.
- Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources
- Ensured drivers have adequate hours of service
- Established proper last contents on equipment
- Arranged for equipment to be available for fleet maintenance
- Prepared trailer loading instructions
- Ensured delivery instructions are complete
Customer Service
Bison Transport
05.2021 - 08.2022
- Accurately setting up orders,
- Monitoring all shipments,
- Booking appointments with shippers and consignees,
- Communicate all relevant load requirements to various operating groups to facilitate on time pickups and deliveries
- Managing customer inquiries and developing relationships,
- Identify trouble situations and constructively react to those that cannot be foreseen
- Managed over 25 customers and more than 200 loads weekly.
- Involvement in issues outside of their region or regular scope of duties is required
- Established process with each customer according to their needs to service their loads more effectively
- Administration support.
MB Sales Representative
OSL Direct
01.2021 - 05.2021
- Prospect and qualify new sales leads
- Schedule meetings and presentations with prospects
- Create, plan, and deliver presentations on company products
- Track all sales activities in company CRM system and keep current by updating account information regularly
- Communicate customer and prospect product pain points to appropriate departments
- Maintain a well-developed pipeline of prospects
- Develop strong, ongoing relationships with prospects and customers
- Meet and/or exceed quotas
- Coordinate with other team members and departments to optimize the sales effort
Team Coordinator/Supervisor
24-7 In Touch Incorporated
09.2017 - 01.2021
- Effectively resolved client concerns while exceeding client KPI’s
- Provided Floor Support
- Assisted team leader with quality assurance of other agents
- Provided coaching for agents
- Kept record of trends and proposed solutions to identified gaps
- Recognized trends, gathered and entered data into excel
- Trained on other duties such as coding, payroll, hourly reporting, and coaching
- Created various proposals for recommendations in process improvement
- Created weekly NPS Reports
- Able to identify, analyze, and propose solutions to various trends throughout NPS
- Able to effectively coach agents towards self-improvement
- Able to easily adapt to any new line of business, along with the relevant tools and processes
- Able to receive constructive criticism and quickly improve
- Able to work well in a team setting
- Assisted all customers through inbound calls, emails and/or chats
- Being an active listener and helped resolve customer inquiries
- Provided meaningful and positive experience with every customer interaction
Grocery Clerk
Giant Tiger
05.2018 - 02.2019
- Greet customers, provide them with item information and direct them to the item's location in a store
- Control inventory and inform procurement managers in case of low inventory levels
- Discard all expired items according to company policy and place near expiry ones on special promotions
- Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
- Process customer orders and oversee timely product deliveries
- Supervise cleanliness and maintenance duties around the grocery section
- Receive grocery items delivery and confirm the accuracy of both order and invoice
- Oversee daily price changes and manage cash register as required
Education
Master - Business Administration, Marketing and HR Management
Sikkim Manipal University
Bachelor Science - Physics
C U Shah Science Collage
Skills
- Data Analysis
- Microsoft Excel
- Critical Thinking
- Transportation Project Planning
- Corporate Communications
Timeline
Specialist - Weekend Operations
Bison Transport
06.2023 - Current
Planner
Bison Transport
09.2022 - 05.2023
Customer Service
Bison Transport
05.2021 - 08.2022
MB Sales Representative
OSL Direct
01.2021 - 05.2021
Grocery Clerk
Giant Tiger
05.2018 - 02.2019
Team Coordinator/Supervisor
24-7 In Touch Incorporated
09.2017 - 01.2021
Master - Business Administration, Marketing and HR Management
Sikkim Manipal University
Bachelor Science - Physics
C U Shah Science Collage
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