Dijyntria Payne
Holly Springs (Open To Remote),MS
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Merchandise Manager
Dollar Tree Stores
08.2021 - 11.2021
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Customer Service Manager
Family Dollar
07.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Responded to customer calls and emails to answer questions about products and services.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Customer Service Cashier
Food Lion
05.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Dollar General Store
07.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Customer Service Cashier
American Eagle Outfitters
01.2017 - 03.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Lead Stock Associate
American Eagle Outfitters, Inc
10.2014 - 06.2016
- Kept department operating in line with management objectives by translating directions into actionable policies at employee level.
- Coordinated assignments to keep workspaces clean and organized.
- Supervised stock crew associates in daily replenishment, storage management and merchandising.
- Managed shipment receiving, processing and storage under tight timelines.
- Logged daily production, shrink and inventory levels in computer system.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Certificate - Clinical Medical Assistant
SuperiorCare Medical Academy
Southaven, MS07.2022
High School Diploma -
Hunter Huss High School
Gastonia, NC06.2014
Skills
- Customer Relations
- Strong Analytical and Problem-Solving Skills
- Active Listening
- Staff Management
- Exceptional Multitasking Skills
- Verbal and Written Communication
Timeline
Assistant Merchandise Manager
Dollar Tree Stores
08.2021 - 11.2021
Assistant Customer Service Manager
Family Dollar
07.2020 - 04.2021
Customer Service Cashier
Food Lion
05.2019 - 09.2019
Customer Service Cashier
Dollar General Store
07.2017 - 03.2018
Customer Service Cashier
American Eagle Outfitters
01.2017 - 03.2017
Lead Stock Associate
American Eagle Outfitters, Inc
10.2014 - 06.2016
Certificate - Clinical Medical Assistant
SuperiorCare Medical Academy
High School Diploma -
Hunter Huss High School
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