Dijonna Terry
Inglewood
Summary
Detail-oriented claims representative with strong skills in documentation review, dispute resolution, and customer relationship management. Proven ability to efficiently process claims and resolve issues, enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Holy Tabernacle Of God MBC
Los Angeles
07.2024 - Current
- Managed scheduling and coordination of church events and meetings.
- Organized church supplies and maintained inventory for various ministries.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Claims Representative
Aids Healthcare Foundation-Hollywood
Hollywood
06.2022 - 05.2024
- Processed insurance claims for patients receiving healthcare services.
- Communicated with clients to gather necessary claim information.
- Reviewed and verified claim documentation for accuracy and completeness.
- Coordinated with healthcare providers to resolve claim issues.
- Maintained detailed records of claims and interactions with clients.
- Assisted in educating clients about their insurance benefits and coverage options.
- Collaborated with team members to improve claims processing efficiency.
- Provided support in resolving disputes related to denied claims.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
Account Manager
Spectrum Link Inc
Los Angeles
09.2018 - 10.2018
- Collaborated with internal teams to ensure timely project delivery and client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Associate of Arts - Communications
El Camino College
Torrance, CA05-2021
Skills
- Claims processing
- Documentation review
- Insurance knowledge
- Dispute resolution
- Microsoft Office Suite
- Customer relationship management
- Administrative support
- Data entry documentation
Timeline
Administrative Assistant
Holy Tabernacle Of God MBC
07.2024 - Current
Claims Representative
Aids Healthcare Foundation-Hollywood
06.2022 - 05.2024
Account Manager
Spectrum Link Inc
09.2018 - 10.2018
Associate of Arts - Communications
El Camino College