Summary
Overview
Work History
Education
Skills
Timeline
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Dijonae Davis

San Francisco

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

8
8
years of professional experience

Work History

Store Manager

Mattress Firm Holding
07.2024 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Resident Assistant

University Of California, Merced
08.2023 - 05.2024
  • Responded to room transfers, incident reports, and maintenance requests.
  • Attended, participated, and contributed to weekly staff meetings addressing resident needs.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Collaborated with other university staff and faculty to provide holistic and comprehensive student experience.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Collaborated with residential team to maximize effective and efficient operations.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.

Summer Intern

The Nieves Law Firm, APC
05.2017 - 08.2023
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with clients by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Assistant Manager

Mattress Firm
07.2020 - 09.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Arts - Political Science

University of California, Merced
Merced, CA
05.2024

Skills

  • Time Management
  • Policy Reinforcement
  • Microsoft Office
  • Team Player
  • Student Engagement
  • Incident Processing
  • Student Assistance

Timeline

Store Manager

Mattress Firm Holding
07.2024 - Current

Resident Assistant

University Of California, Merced
08.2023 - 05.2024

Assistant Manager

Mattress Firm
07.2020 - 09.2021

Summer Intern

The Nieves Law Firm, APC
05.2017 - 08.2023

Bachelor of Arts - Political Science

University of California, Merced

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Dijonae Davis