Digvijaysingh Thakur
Saint John,NB
Summary
A optimistic enthusiast and team leader who strives to flourish in a vocation and expand not just himself but also the team. I am a motivated applicant seeking to advance in my profession and provide the best possible service to my clients or customers. With my past experiences I know I would bring attributes from the positions to provide legendary customer experience and always be there for my customers and my team. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Walmart Canada
10.2019 - Current
- As a customer service manager, I am responsible for managing a team of cashiers and effectively running the front end of the store while offering outstanding service and experience to consumers
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Personal Banking Associate
TD Canada Trust
11.2021 - 03.2023
- A first point of contact for new bank customers and a friendly face for long-term customers
- Communicate and collaborate with other teams and coworkers to achieve branch and personal objectives to bring the best experience for TD Customers
- Maintaining customer portfolios, opening and changing basic accounts, personal lending, and estate administration are some of the areas where I work within the norms and standard policies.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Diploma - Energy Systems Technology
New Brunswick Community College
Saint John09.2021
Bachelors - Electrical Engineering
ITM Universe
Gujarat, India05.2018
Skills
- Ideation Leadership
- Training and Coaching
- Customer Need Analysis
- Software skills
- Organizational Qualities
- Managing Cross - functional Teams
- Product and Process Knowledge
- Lead Prospecting
- Complaint Handling Process
- Active Listener
- Reliability
- Sales Expertise
- Scheduling and Coordinating
- Maximizing Coverage
- Coaching and Training
- Effective Workflow Management
- Administrative Support
- Employee Coaching and Mentoring
- Negotiation Expert
- Billing and Filing
Timeline
Personal Banking Associate
TD Canada Trust
11.2021 - 03.2023
Customer Service Manager
Walmart Canada
10.2019 - Current
Diploma - Energy Systems Technology
New Brunswick Community College
Bachelors - Electrical Engineering
ITM Universe
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