Digvijaya Kumar Govathoti
Scarborough,Ontario
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Rogers
06.2022 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Surpassed sales goals through implementation of successful marketing strategies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Representative
Sutherland
01.2022 - 06.2024
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Post- Graduate Diploma - Project Management
Fleming College
Lindsay, ON06-2022
Skills
- Data Collection
- Product Knowledge
- Call Management
- Paperwork Processing
- Complaint Resolution
- Data Entry
- Report Generation
- Account Updating
Accomplishments
- Awarded as the best Team lead in Sutherland.
- Reached goals most number of times among all the employees in Rogers.
Languages
English
Professional
Telugu
Professional
Timeline
Customer Service Representative
Rogers
06.2022 - Current
Customer Service Representative
Sutherland
01.2022 - 06.2024
Post- Graduate Diploma - Project Management
Fleming College
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