Digvijaya Govathoti
Scarborough,Ontario
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
5
5
years of professional experience
Work History
Security Guard
Meridian Security Solutions
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Assistant
Single Pointe Technologies
05.2021 - 12.2021
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
Customer Service Representative
Reliance Jio Infocomm
11.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Sales Representative
Airtel Broadband
08.2018 - 05.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Post Graduation Diploma - Project Management
Flemming College
Peterborough, ON08.2022
Bachelor of Science - Chemical Engineering
RVR & JC College of Engineering
Guntur05.2018
Skills
- Asset Securing
- Sales and Upselling
- Calm and Professional Under Pressure
- Customer Account Management
- Premises Patrols
- Coordination
- Network Monitoring Software
- Order Processing
- Adobe Systems Adobe Acrobat
- Problem-Solving Ability
- Team Development
- Microsoft Word
- Google Docs
Timeline
Security Guard
Meridian Security Solutions
01.2022 - Current
Customer Service Assistant
Single Pointe Technologies
05.2021 - 12.2021
Customer Service Representative
Reliance Jio Infocomm
11.2019 - 02.2021
Customer Sales Representative
Airtel Broadband
08.2018 - 05.2019
Post Graduation Diploma - Project Management
Flemming College
Bachelor of Science - Chemical Engineering
RVR & JC College of Engineering
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