Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Digisha Chodvadia

Toronto,Ontario

Summary

Highly motivated and results-driven banking professional with a strong background in finance and customer service. Demonstrated expertise in providing exceptional client support, conducting financial analyses, and ensuring compliance with regulatory guidelines. Proven track record of cultivating and maintaining lasting relationships with clients through effective communication and personalized financial solutions. Possess a thorough understanding of banking products and services, coupled with a commitment to optimizing operational efficiency. A proactive team player with a keen eye for detail and a dedication to upholding the highest standards of integrity and confidentiality. Seeking to leverage my skills and experience to contribute to the continued success and growth of a reputable financial institution.



Overview

6
6
years of professional experience
1
1
Certification

Work History

PAYMENT AND REWARD REPRESENTATIVE

PC Financial
04.2023 - Current
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Analyzed customer financial records to determine appropriate payment plan.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Florist

Loblaws
08.2020 - 04.2023
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.

Sales Representative

NAVNEET PHARMACY
07.2017 - 12.2018
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and delivered engaging sales presentations to convey product benefits.

Education

Associate of Applied Science - Applied Mechanical Design

George Brown College
Toronto, ON
04.2022

Skills

  • Fair Debt Collections Practices
  • Negotiation and Resolution
  • Transfer Processes
  • Creative Solutions
  • Accounts Payable and Accounts Receivable
  • Administration and Management
  • Quality Standards Compliance
  • Enterprise Resource Planning
  • Customer Advising and Referral
  • Analytical and Critical Thinking
  • Terms Review and Enforcement

Certification

CURRENTLY STUDYING FOR CSC CERTIFICATION

Timeline

PAYMENT AND REWARD REPRESENTATIVE

PC Financial
04.2023 - Current

Florist

Loblaws
08.2020 - 04.2023

Sales Representative

NAVNEET PHARMACY
07.2017 - 12.2018

Associate of Applied Science - Applied Mechanical Design

George Brown College

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Digisha Chodvadia