DIEUJUSTE DORVILUS
Bowmanville,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Technician
Rogers
01.2021 - 12.2023
- Installed/Provided troubleshooting, analysis, and repair services for cable, phone, internet, and home audio components
- Cable, internet & digital voice sales and upgrades
- Installed, maintained, and repaired video, internet, and voice (VOIP) telephony services to residential and business clients.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technical Support Representative
HubSpot
04.2018 - 06.2020
- Enhanced customer satisfaction by providing timely and effective IT support to ensurers.
- Resolved technical issues for customers through remote assistance and on-site troubleshooting.
- Increased system uptime with proactive monitoring and maintenance of hardware, software, and network components.
- Reduced downtime during system upgrades by performing thorough testing before deployment to production environments.
- Translated complex technical issues into digestible language for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Inventory Control Specialist
Loblaws
07.2017 - 12.2019
- Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
- Reduced stock discrepancies by diligently monitoring inventory levels and collaborating with warehouse staff to address discrepancies.
- Assisted in reducing excess inventory through accurate forecasting, demand planning, and close collaboration with sales team.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Used equipment like forklifts and pallet jacks to move inventory.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day.
Technical Support Representative
Extra-Extra Discount
11.2015 - 03.2016
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Implemented feedback from customers to improve overall quality of support services provided by team.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
Education
Some College (No Degree) - Foundations of Cybersecurity
COURSERA
ONLINEBBA - Business Administration and Management
Laurentian University
Greater Sudbury, ON01.2017
Diploma - Understanding of Computer Network And Hardware Arc
INATEC
DOMINICAN REPUBLIC06.2009
Accounting Technology And Bookkeeping - Data Entry And Technology
CENTU
DOMINICAN REPUBLIC07.2007
Skills
- Efficiency Optimization
- Network Administration
- Hardware Installation
- Time Management
- Data Analysis
- Problem Solving
- Technical Support
- Desktop Support
- Data Recovery
- Virus Removal
- VPN Configuration
- Network Cabling
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Full Professional
core competencies skills
- Inventory Control
- Customer Service
- Technical Support
- IT Operations & Support
- Troubleshooting & Diagnostics
- Hardware/Software
- Business Development
- Bookkeeping
- Computer Engineering
- Technical Analytics
- Team Development
- Leadership
- Remote Access Tools
professional highlights
- Highly developed and proven creative, operational, and results-driven abilities
- Refined leadership, negotiating and management skills empowered through years of experience
- Diligent and professionally cemented attention to detail in building client relationship skills, intricate ability to think outside the box
- Strong understanding of Active Directory, DNS, DHCP and File Sharing
- Hands-on experience with Networking/Infrastructure components and technologies such as Switch, Router, Firewall and VPN
- Ability to diagnose PC hardware and software related problems, perform repairs, and provide support for a wide range of applications
- Strong eye for identifying and resolving problems with viable solutions, inspiring leadership and building trust amongst fellow team members.
- Meticulous and results-driven work ethic, whilst implementing strong developmental strategies at the workplace for cementing productivity and results
- Strong functional knowledge and proficiency in MS Word, Excel, Outlook, Access, Project, PowerPoint, Windows OS, Data Entry
- Valid Ontario 'G' Driver's License with a clean driving abstract and reliable vehicle
- Multilingual: Fluent in English, French, Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technician
Rogers
01.2021 - 12.2023
Technical Support Representative
HubSpot
04.2018 - 06.2020
Inventory Control Specialist
Loblaws
07.2017 - 12.2019
Technical Support Representative
Extra-Extra Discount
11.2015 - 03.2016
Some College (No Degree) - Foundations of Cybersecurity
COURSERA
BBA - Business Administration and Management
Laurentian University
Diploma - Understanding of Computer Network And Hardware Arc
INATEC
Accounting Technology And Bookkeeping - Data Entry And Technology
CENTU
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