Dieudonne Nani
Vaughan,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate (Lead)
Old Navy
Toronto, ON
06.2022 - 01.2023
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sales Associate
Nordstrom
Calgary, AB
06.2021 - 08.2021
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Sales Lead
BCBGMAXAZRIA
Calgary, Alberta
10.2019 - 02.2020
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate
URBAN PLANET
Toronto, ON
03.2022 - 11.2022
- Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.
- Delivered best-in-class stylist services to customers to build brand and drive business.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Science - Biomedical Sciences
Yok University
Toronto, ONSkills
- Cash Handling
- Relationship Selling
- Time Management
- Sales Goals Attainment
- Problem-Solving
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Needs Assessment
- Customer Service
- Product Sales
- Retail Store Operations
Timeline
Sales Associate (Lead)
Old Navy
06.2022 - 01.2023
Sales Associate
URBAN PLANET
03.2022 - 11.2022
Sales Associate
Nordstrom
06.2021 - 08.2021
Sales Lead
BCBGMAXAZRIA
10.2019 - 02.2020
Bachelor of Science - Biomedical Sciences
Yok University
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