Dieu Ly
Vallejo
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Fast-Fix Jewelry & Watch Repairs
Fairfield
10.2020 - 07.2025
- Assisted customers with jewelry and watch repair inquiries.
- Processed sales transactions using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays.
- Educated customers on product features and repair services offered.
- Collaborated with team members to achieve store goals and objectives.
- Resolved customer complaints promptly and professionally.
- Supported store operations by maintaining cleanliness and organization.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
Cosmetologist
Daisy Nails
San Pablo
08.2016 - 09.2023
- Conducted thorough consultations to determine client needs and preferences.
- Collaborated with team members to ensure smooth salon operations.
- Trained junior staff on techniques and customer service practices.
- Managed inventory of products and supplies for salon use.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Assisted customers in selecting appropriate retail products for their needs.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Operated cash registers to receive payments from patrons.
- Performed nail care treatments including manicures and pedicures.
Education
Pinole Valley High
Pinole, CASkills
- Point-of-sale systems
- Jewelry repair
- Inventory management
- Customer education
- Team collaboration
- Effective communication
- FLUENT IN Vietnamese
Certification
- Cosmetology license 2015
Timeline
Retail Sales Associate
Fast-Fix Jewelry & Watch Repairs
10.2020 - 07.2025
Cosmetologist
Daisy Nails
08.2016 - 09.2023
Pinole Valley High