Dietrich Hoefer

• Covered all scheduled jet-serviced flights operated by Canadian North with Weight & Balance calculations.
• Flight following for all local flights (scheduled & chartered) - providing ground communications & coordinating ground assistance.
• Remote supervising of flight development, responding to IROPs (irregular operations); adjusting plans to maximize payload & on-time departures.

Starting position was as a load control agent, calculating W&B plans for chartered cargo & passenger flights. Cargo & load control was formally integrated - being given the supervisory role. Duties covered include:

• Developed flight loads to maximize clients' prioritizations & requests.
• Maintained cargo & flight records for compliancy.
• Provided summaries of flights & services-rendered to clients.
• Planning with flight schedulers to meet client requirements.
• Trained employees & built work schedules.
• Developed cargo operational procedures to maximize goods handled.
• Arranged client & 3rd party companies in ground support services.
• Supervised & directed section workers in time-sensitive operations.
• Lead ground operation duties supporting charter clients: passenger and cargo processing.

During managerial absences, duties would extend to being the primary point of contact for our customers.

Starting position was as a water treatment operator. Given the operational lead role for 2 years. Supplemental time would be put towards mine site care & maintenance. Work entailed:

• Operated the site's water treatment system to maintain environmental regulation compliance.
• Maintained accurate records of all environmental activities with daily reports & filing documentation.
• Performed sample collection & lab testing, used in calculating dosage mixtures.
• Performed investigations into the treatment operation, implementing modifications to maximize reliability.
• Completed repairs of small equipment across the site.
• Lead upkeep & support assignments, beyond the water treatment operation.

• Provided ground runner services for clients, managing cargo & passengers transiting through Yellowknife.
• Completed airside staging of camp goods & personnel for flights.
• Custody service for passenger goods, high-value items, & incoming mine site samples.

Starting position was as a general laborer. Provided a promoted position at City Hall, maintaining the public spaces, facilities, & equipment. Within this role:

• Ensured park safety with regular maintenance checks, promptly addressing all issues or complaints received.
• Lead work crews in landscaping & equipment installations.
• Assisted planners for & during City Hall special events.
• Provided customer service as a point of contact for inquiries made by the public.

During employment, a final specialized work role was accepted - becoming an on-demand assistant to the supervisor. Work in this role was broadened in scope, including:

• Leading crews in unscheduled work projects.
• Purchasing goods & equipment for upcoming projects.
• Training, orientating, & supervising new employees.
• Undertaking special task assignments, independently (operating powered equipment, intra-departmental jobs, maintaining shop & "lay-down" areas, etc.)

Starting position was at the front-desk, servicing members requests & completing routine facility maintenance. A new role was accepted, working in the management office. Responsibilities in this role include:

• Reviewing & organizing of purchasing records.
• Templating customer memberships, targeted for re-budget.
• Inventorying of company's goods & stocking materials.
• Assisting contractors in reconditioning projects for an upcoming remodeling & expansion.
• Employee Training & Orientation.

• Completed aircraft loading of cargo, passengers, & baggage.
• Covered receiving and processing of cargo & baggage for upcoming flights
• Maintained long-term storage areas used for equipment & client goods
• Assisted charter clients in ground support in lead up to flights.