Dietrich Gumbrecht
Seal Beach
Summary
Dynamic sales professional with a proven track record at American Capital Group, enhancing customer satisfaction and boosting sales through exceptional service and attention to detail. Skilled in customer service and leveraging CRM software, I've significantly increased brand visibility and client engagement. My innovative strategies and energetic approach have consistently driven sales success and fostered lasting client relationships.
Overview
2025
2025
years of professional experience
Work History
Inside Sales Representative
American Capital Group
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Event Coordinator/Sales
Buy and Drive Automotive
- Coordinated events to ensure seamless execution and positive attendee experiences.
- Managed logistics and vendor relationships, resulting in successful events.
- Improved event quality by implementing detailed planning and coordination.
- Organized event schedules to maximize attendee engagement and satisfaction.
Automotive Sales Professional
House of Imports
08.2014 - Current
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Developed innovative marketing strategies to increase brand visibility and generate leads for the dealership.
- Managed showroom appearance to create an inviting environment that showcased available vehicles effectively.
- Streamlined vehicle inventory management for greater efficiency in the sales process.
- Implemented targeted promotional campaigns for special events or limited-time offers, driving additional traffic to the dealership.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Maintained a consistent pipeline of new prospects through networking efforts within the local community.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Conducted thorough market research to stay informed on industry trends and competitor offerings.
- Offered tailored test-drives based on customer preferences to enhance their decision-making process.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Automotive Sales Associate
Auto Nation Toyota Buena Park
11.2010 - 08.2014
- Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
- Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
- Boosted dealership reputation through active participation in community events, fostering positive relationships with local businesses and potential clients.
- Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
Education
Associate of Arts - Business
Chaffey College
Rancho Cucamonga, CASkills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
Timeline
Automotive Sales Professional
House of Imports
08.2014 - Current
Automotive Sales Associate
Auto Nation Toyota Buena Park
11.2010 - 08.2014
Inside Sales Representative
American Capital Group
Event Coordinator/Sales
Buy and Drive Automotive
Associate of Arts - Business
Chaffey College
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