Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dierdre Cassells

Winnipeg,MB

Summary

Dedicated Administrative Secretary with extensive experience in managing confidential client records and implementing efficient office procedures. Known for exceptional organizational skills and attention to detail, contributing to improved workflow and strong support for medical teams.

Overview

25
25
years of professional experience

Work History

Administrative Secretary

Shared Health - Child and Youth Treatment Services
Winnipeg, MB
05.2012 - Current
  • Maintain confidential client records and documentation efficiently, including the release of information and updating the client database.
  • Provide support to numerous physicians, including transcription, booking appointments, answering phone inquiries, and completing and distributing correspondence.
  • Complete the SAP entry for staff payroll.
  • Answer phones, respond to inquiries, and direct calls appropriately.
  • Record minutes for staff meetings.
  • Design Excel spreadsheets and Adobe fillable forms.
  • Provide coverage for other administrative staff within the organization.
  • Facilitate the onboarding of new staff by providing orientation materials and training on office procedures.
  • Assists with requirements related to travel for clinicians, including flight bookings.

Executive Assistant

Sincerus Capital
Winnipeg, Manitoba
06.2010 - 05.2011
  • Performed administrative and secretarial support functions for the Sales and Marketing Coordinator, and the VP of National Sales of a financial investment company.
  • Prepared documents, updated databases, and created presentations using PowerPoint.
  • Scheduled appointments and maintained accurate, up-to-date confidential client files.
  • Coordinated the President’s itinerary, booking flights, hotels, and vehicles, and researching products for purchase.

Assistant Manager

Taylor Tennis Club
Winnipeg, Manitoba
08.2000 - 05.2010
  • Registered and signed-up new members. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment.
  • Conducted meetings, follow-up calls, and correspondence to elicit necessary information for member registration, lessons, and when preparing events.
  • Collected payments in a POS system, purchased office supplies, prepared closing documents, and general office correspondence using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
  • Oversaw day-to-day operations of a recreation and sports facility that included 700+ members, 10 indoor courts, 6 outdoor courts, a licensed lounge with food service, a pro shop, a warm-up fitness area, saunas, lockers, and towel service.
  • Troubleshot and resolved problems, and handled customer complaints.
  • Participated in staff recruitment, hiring, training, and scheduling. Supervised a front desk staff.
  • Managed customer and staff relations, and provided excellent service to all customers and staff, as well as organized league activities and prepared special events.

Education

Medical Office Assistant

Academy of Learning Career College
Winnipeg, MB
04-2012

Skills

  • Accurate typing speed of 70 wpm
  • Proficient in Microsoft Office Suite
  • Excellent communication skills
  • SAP payroll and ordering
  • Organizational skills with attention to detail

References

References available upon request.

Timeline

Administrative Secretary

Shared Health - Child and Youth Treatment Services
05.2012 - Current

Executive Assistant

Sincerus Capital
06.2010 - 05.2011

Assistant Manager

Taylor Tennis Club
08.2000 - 05.2010

Medical Office Assistant

Academy of Learning Career College

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Dierdre Cassells