Dien Chao
Kitchener,ON
Summary
LinkedIn URL Ontario, Canada Highly skilled and goal oriented professional dedicated to streamlining operations and continually seeking ways to improve processes, accuracy, service levels, and efficiency. QUALIFICATIONS SUMMARY Administrative Support Proven ability to resolve employer challenges with innovative solutions, systems, and process improvements that increase efficiency. Able to maintain and improve complex administration systems and to prioritize work according to tight deadlines. Project Management Demonstrated history of accomplishing results through successful collaboration, innovative ideas, and ability to build consensus across diverse teams. Adept at managing multiple projects simultaneously, while maintaining sharp attention to detail. Customer Service Expertise in staff coordination and collaboration, fostering solid teams focused on providing exceptional customer service. Creative thinker able to inspire and cultivate productive working relationships with clients and deliver customer-centric solutions.
Overview
23
23
years of professional experience
Work History
Preschool Helper
Kingsdale Community Centre
04.2008 - 04.2009
- Maintained and operated classroom equipment to maximize use and lifespan.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Collaborated with instructors to develop engaging lesson plans.
Food Prep
Wendy's Old Fashioned Burger
05.2010 - 05.2010
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Monitored and maintained required food temperatures for safety.
Dishwasher
Swiss Chalet
05.2000 - 09.2005
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Followed supervisor instructions to complete tasks on time.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Volunteer
Heart & Stroke
01.2013
- Greeted and welcomed guests positively
- Answered, screened, and forwarded incoming phone calls
- Received, sorted, and distributed daily mail and deliveries
- Ordered front office supplies and kept inventory of stock
- Took donations and meticulously recorded numbers
- Executed all administrative tasks to highest quality standards, displaying expertise in administrative and clerical procedures.
Kitchen Help and Food Prep
Maurita’s Kitchen
01.2016 - 01.2017
- Prepared meal ingredients for cook, which included washing, peeling, cutting, and slicing ingredients
- Assisted kitchen staff to unload food supplies from delivery trucks
- Stored ingredients and food items according to food safety standards
- Performed basic cooking duties, including preparing salads, reducing sauces, and parboiling food
- Enhanced customer satisfaction and retention, through effective collaboration with kitchen team
- Optimized ingredient freshness and ensured desired stock levels at all times.
Associate (Volunteer)
Rockway Mennonite Thrift Shop
01.2009 - 01.2010
- Drove high levels of customer satisfaction through excellent sales service
- Processed and priced donations, providing best customer service to both donors and customers
- Managed point-of-sale processes
- Assisted with inventory counts
- Ensured outstanding store condition and visual merchandising standards.
Packer
Treehouse Foods
09.2021 - 09.2021
- Pulled and packed products based on daily orders
- Ensured specifics of customer orders were completed in timely manner
- Kept products separated, organized, and in good rotation
- Monitored product quality frequently, reporting problems to mitigate safety issues
- Adhered to safety programs and OSHA compliance for safe work environment
- Showcased detail-oriented work process and ability to track and complete multiple facets of product packaging.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Loaded and unloaded items from production line.
- Sorted and stacked finished items.
- Assembled boxes, cartons and containers to package items.
Sales Associate
Salvation Army Thrift Store
06.2022 - Current
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Solved customer challenges by offering relevant products and services.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Retail Market Training Literacy Group - undefined
Region of Waterloo
High School Diploma - undefined
University Heights Secondary School
Skills
- Classroom Maintenance and Inventory
- Curriculum Implementation
- Behavior Intervention
- School Policy and Rules Enforcement
Timeline
Sales Associate
Salvation Army Thrift Store
06.2022 - Current
Packer
Treehouse Foods
09.2021 - 09.2021
Kitchen Help and Food Prep
Maurita’s Kitchen
01.2016 - 01.2017
Volunteer
Heart & Stroke
01.2013
Food Prep
Wendy's Old Fashioned Burger
05.2010 - 05.2010
Associate (Volunteer)
Rockway Mennonite Thrift Shop
01.2009 - 01.2010
Preschool Helper
Kingsdale Community Centre
04.2008 - 04.2009
Dishwasher
Swiss Chalet
05.2000 - 09.2005
Retail Market Training Literacy Group - undefined
Region of Waterloo
High School Diploma - undefined
University Heights Secondary School
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