Diem Le
York,Canada
Summary
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and selfmotivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Guest Experience Team Leader
Impact Kitchen
09.2024 - Current
- Set the hospitality standard high and are passionate to ensure guests enjoy their experience
- Create positive interactions at all moments in the guests journey and create a sense of community while taking orders, serving or siding
- Partner with your Culinary Experience counterparts on the team ensuring great teamwork
- Niche and are the teams go-to resource when it comes to all things guest experience
- Support management with the successful operation of the business
Manager on Duty
Impact Kitchen
09.2023 - 08.2024
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Provided guidance and leadership during peak business hours when necessary
- Maintained a high level of professionalism while handling difficult customer issues
- Utilized problem-solving skills to resolve conflicts quickly and efficiently
- Communicated employee, customer and workplace needs to managers
Barista
Impact Kitchen
01.2023 - 08.2023
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Trained new staff members on proper espresso machine use, drink preparation methods and customer service etiquette
- Prepared and served coffee, espresso drinks, and teas
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
Server and Cashier
Impact Kitchen
05.2022 - 12.2022
- Promptly welcoming guests when they arrive & thanking them for their patronage when they leave
- Maintain an organized, clean, professional workspace
- Assisting guests with food, drink, and nutritional menu inquiries
- Accurately inputting orders through the POS system
- Support with other team duties
Server
Vietnamese restaurant Pho Tai Bac
06.2021 - 02.2022
- Serve food at the restaurant and take away
- Consulting to choose dishes for customers
- Demonstrated ability to interact with customers in a friendly and professional manner
- Memorized frequent customer preferences to build relationships and loyalty
Cashier
Mien Thao Moc food and coffee restaurant
07.2020 - 04.2021
- Checking the money at the beginning and the end of the shift
- Receive orders from customers
- Processing transactions with customers on the computer
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
Education
Bachelor of Commerce - Business Management in Human Resources Management
Toronto Metropolitan University
12.2025
Skills
- Friendly with customers in all situations
- Quick learning
- Good problem solving skills
- Good customer service skills
- Always keep everything neat and clean
- Team Management
Languages
- Vietnamese, Native
- English, Fluent
Timeline
Guest Experience Team Leader
Impact Kitchen
09.2024 - Current
Manager on Duty
Impact Kitchen
09.2023 - 08.2024
Barista
Impact Kitchen
01.2023 - 08.2023
Server and Cashier
Impact Kitchen
05.2022 - 12.2022
Server
Vietnamese restaurant Pho Tai Bac
06.2021 - 02.2022
Cashier
Mien Thao Moc food and coffee restaurant
07.2020 - 04.2021
Bachelor of Commerce - Business Management in Human Resources Management
Toronto Metropolitan University
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