Diella Rrahmani
Ottawa,ON
Summary
Responsible, hard working college student seeking new opportunities and employment. I do well in customer service environments and am eager to meet new people and will bring a high level of energy to the role. I am extremely motivated to learn, work hard and become a valued member in the workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Foxview Retirement Home - Server
Terry Coderre
Ottawa, Ontario
05.2024 - Current
- Provided support with meal preparation by setting tables, serving food and beverages and clearing away after meals.
- Ensured dietary needs were met by preparing and serving meals to residents on the dementia floor.
- Prepared dining areas by cleaning tables and arranging cutlery and napkins for upcoming meal periods.
- Ensured the bistro area was consistently stocked with coffee cups, sugar, creamers, and other essentials.
- Provided patient care to residents with dementia, ensuring their safety and satisfaction.
Gabriel's Pizza - Hostess/Cashier
Fadi Barakat
Ottawa, ON
02.2023 - Current
- Greeted customers and provided friendly customer service.
- Organizing seating and ensuring patrons are evenly distributed between sections and re-organizing for larger parties.
- Handling takeout orders, preparing online orders for pick up and cash out patrons upon arrival.
- Provided menus to customers and answered questions regarding menu items.
- Performed cleaning duties, such as wiping down tables or sweeping floors.
Elementary Teacher’s Assistant (co-op)
Blossom Park Public School
Ottawa, ON
01.2022 - 06.2022
- Provided individualized assistance to students with special needs in the classroom.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Observed student performance in order to assess progress towards goals.
Brows and Beyond - Receptionist
Sabria Bullaku
Ottawa, ON
12.2021 - 02.2022
- Greeting and checking in clients to their scheduled appointment times.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Volunteer Services
Findlay Creek Community
Ottawa, ON
06.2019 - 09.2019
- Distributed flyers to local businesses and residential areas.
- Recorded the number of flyers distributed each day.
- Answered customer queries regarding the organization's services.
- Developed relationships with local businesses to coordinate flyer distributions.
Volunteer Services
Watson's Mill Manotick
Ottawa, ON
04.2016 - 06.2016
- Greeted customers upon entering the mill, providing a friendly and welcoming atmosphere.
- Assisted customers in finding desired items through catalogs.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Provided guests with specific directions to different stores in the market.
Education
High School Graduate -
St. Francis Xavier
Ottawa, ON06-2022
Business Administration - General Business
Algonquin College
Ottawa, ONSkills
- Time Management
- Fast learner
- Positivity and Bubbly Personality
- Organizational skills
- Teamwork
- Problem solving
- Proficient in: Microsoft Word, Excel, and POS systems
Certification
- Food Handler Certification, October 2019 (Hospitality and Tourism course)
- High School Diploma, June 2022
Languages
English
First language/Bilingual
Albanian
Second language/Bilingual
References
References available upon request.
Timeline
Foxview Retirement Home - Server
Terry Coderre
05.2024 - Current
Gabriel's Pizza - Hostess/Cashier
Fadi Barakat
02.2023 - Current
Elementary Teacher’s Assistant (co-op)
Blossom Park Public School
01.2022 - 06.2022
Brows and Beyond - Receptionist
Sabria Bullaku
12.2021 - 02.2022
Volunteer Services
Findlay Creek Community
06.2019 - 09.2019
Volunteer Services
Watson's Mill Manotick
04.2016 - 06.2016
High School Graduate -
St. Francis Xavier
Business Administration - General Business
Algonquin College
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